Hi, my name is Alejandra Magana. I am a student with a student prime account. *Recently...

GetHuman3357524's Dispute a Charge issue with Amazon from August 2019

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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3357524's own words
Hi, my name is Alejandra Magana. I am a student with a student prime account. *Recently I received an email that I needed to renew my student status by providing proof. This email said I had until September to renew this account, but my membership expired July **th. **On July **th, I was charged $*** to renew my membership (full price) it made sense since I hadn't updated my student status. However, yesterday (August *) I went in & updated my student status & now today (August *) I have been charged an additional $** to renew my student prime membership. **My question is, why do I have to pay both charges? It’s one account. I don’t think I should be paying the regular membership on top of the student membership. **If someone could please contact me about this issue that would great. *Thank you

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Amazon

Dispute a Charge issue
Reported by GetHuman3357524
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 195250 others
0 customers following this

Timeline

GetHuman3357524 started working on this issue
Aug 2nd, 2019 5:53pm

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