I received my order Order* ***-*******-******* and the shipping package was damaged...

GetHuman-jgnorf's customer service issue with Amazon from July 2019

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The issue in GetHuman-jgnorf's own words
I received my order Order* ***-*******-******* and the shipping package was damaged.*(Also, * of the * k-cup boxes were damaged inside and coffee was leaking out from damaged k-cups inside * of the boxes.) I had trouble finding this live-chat page so tried to post a review which was denied. I do not understand why it was denied as I read the guidelines and cannot understand what rules were broken. I have spent thousands of dollars over the years on Amazon and after reading the guidelines, I feel as if I committed a crime! No explanation was given..no personal note to me. I dont't think anyone cared enough to check my account which would indicate I am not a trouble maker...just a customer who couldn't understand why my package would be delivered when clearly it was damaged. I felt Amazon should be aware of how a package *was handled and delivered. Now I would like to know what rules I broke to be denied a review.

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Customer service issue
Reported by GetHuman-jgnorf
Jul 13th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 186898 others
0 customers following this

Timeline

GetHuman-jgnorf started working on this issue
Jul 13th, 2019 1:31pm
GetHuman-jgnorf indicated the issue is not fixed yet.
Jul 16th, 2019 10:45pm