Hi,**I placed an order for a guess handbag two days ago with the seller 'FANTASIA SRL...

GetHuman2947831's customer service issue with Amazon from May 2019

Help with my Amazon issue
The issue in GetHuman2947831's own words
Hi,**I placed an order for a guess handbag two days ago with the seller 'FANTASIA SRL'. However, I wasn't sure of the size of the item because the only available size in the colour I wanted read 'pz' and I wasn't sure what that meant so I cancled the order.*However, I haven't received a refund. And I noticed on the Amazoon website the order is completely gone, Nothing was documented under 'open' or 'cancled' orders. I also got the following email from them:**Dear customer,**given that his nation is subject to customs control, we ask whether it is willing to pay customs charges concerning his expedition.*The we inform you that our Company will not predict the amount of customs duties.*We invite you to contact your local customs office for further information.*We await his kind reply before shipment.**Best regards*Fabiana **I'm not sure what that means, so I'm kind of worried. i'd appreciate your quick response

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Amazon

Customer service issue
Reported by GetHuman2947831
May 19th, 2019 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 166007 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman2947831 started working on this issue
May 19th, 2019 5:00am
GetHuman2947831 confirmed the issue is fixed. Hooray!
May 19th, 2019 3:39pm
GetHuman2947831 indicated the issue is not fixed yet.
May 19th, 2019 3:39pm
GetHuman2947831 indicated the issue is not fixed yet.
May 19th, 2019 3:40pm
GetHuman2947831 indicated the issue is not fixed yet.
May 19th, 2019 3:43pm
GetHuman2947831 confirmed the issue is fixed. Hooray!
May 20th, 2019 3:28pm