Hello!**Please give me some time. My amazon account is *****@***.com**Three days ago ,I...

GetHuman2926307's customer service issue with Amazon from May 2019

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Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman2926307's own words
Hello!**Please give me some time. My amazon account is *****@***.com**Three days ago ,I received an email saying that my Amazon.com order cannot be shipped so I need to provide the billing information.*And I have responded to the email as requested.*********************************Underneath is the original text**Hello,**There was a problem processing your order. You will not be able to access your account or place orders with us until we confirm your information.**You can help us resolve this issue by replying to this message with the billing name, address, and phone number registered to your card. Please reply from the email address registered to your *Amazon.com* account.**Once we have this information, we will reply within **-** hours.**If needed, update your information with the card issuer. ***For your security, we restrict access to your billing details to a team of account specialists. Our Customer Service team cannot access these details or provide you with more information on this issue. They can only verify that we sent this request.**We ask that you not open new accounts as any order you place may be delayed, and your customer experience may be adversely affected. **Sincerely.*********************************They said in the email is that once they have my information, they will reply within **-** hours.*But ** hours have passed, I still have not received any reply today.**So I sincerely want to ask, when will our account specialists free to deal with my account, so that I can continue shopping?* Is it the information I provided that they did not receive? Do I need to send a fax so that you can better view it?**And this account is very important to me*will you please help me deal with it as soon as possible?**Thank you for your help.*Thank you for your help**Here is some information about my visa credit card**And I have also updated my information with the card issuer. ***my credit card name*ZHANG ZHE**billing address*Room ***-****jinlingmingfu Residential Quarter*Fazhan Road*SuCheng district*Suqian City, Jiangsu Province*China**my credit card last * number is ******my phone number**************email address******@***.com**Do I need to provide any other information?**Sincerely,*ZHANGZHE

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Amazon

Customer service issue
Reported by GetHuman2926307
May 15th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 164297 others
0 customers following this

Timeline

GetHuman2926307 started working on this issue
May 15th, 2019 12:14pm

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