Broken bottle of vitamin capsules needs to be replaced or refund sent to Suzanne Grayson

GetHuman2230053's customer service issue with Amazon from February 2019

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The issue in GetHuman2230053's own words
Nothing other than open the package as received. ... Solgar Wheat Germ Oil bottle was broken when package was opened. The entire bottom of the glass bottle was off. I have a photo of it. Package arrived while I was out of town. Housekeeper put it on my husband's desk. We just returned on Friday. When package was opened we found the bottle broken, as described above. I can put it in a box that you send, if you can tell me how to wrap it properly and return it at no cost, with a full refund. Or, a replacement bottle can be sent, hopefully it will arrive in one piece.
This is just poor packaging on the part of the shipper
Refund or replacement bottle of the Solgar Wheat Germ Oil, which I have been using for a long time.
Have no idea how long I have been a customer, must be more than ** years, at least.
Just trying this - I am not a technology person. :-(
I have an issue with Amazon too
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Amazon

Solgar Wheat Germ Oil gel supplement
Customer service issue
Reported by GetHuman2230053
Feb 18th, 2019 - 8 mons ago
I have an issue with Amazon too
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Seen by 3 customers so far
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Timeline
GetHuman2230053 started working on this issue
Feb 18th 1:22am