On February*st, ***** I received an offer to buy a book called Our Little Lies for...

GetHuman-nanapott's customer service issue with Amazon from February 2019

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On February*st, ***** I received an offer to buy a book called Our Little Lies for $*.**. I thought it was a book my husband could read on our Kindle. I ordered it and our Credit Card was charged with the $*.**.*When I tried to download it onto our Kindle, it was nowhere to be seen, so tried on my phone which I used to place the order. I had to sign in using my email address and password. I tried the password I have recorded as Amazon Password, and it said not the correct password, so I tried forgot password and cannot get anywhere. Could you please give me any advice that will help me to download this book and an I right in presuming I can read it on the Kindle. Many thanks, Helen Potts. The order number quoted on the email is DO*-********-*******.
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Amazon

Customer service issue
Reported by GetHuman-nanapott
Feb 17th, 2019 - 8 mons ago
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GetHuman-nanapott started working on this issue
Feb 17th 3:13am