Dear Sir or Madam at Amazon,**I have a concern.**Some time ago I ordered a power supply...
GetHuman-berndcre's customer service issue with Amazon from December 2018
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The issue in GetHuman-berndcre's own words
Dear Sir or Madam at Amazon,**I have a concern.**Some time ago I ordered a power supply thru you. It had a ** day or ***day warranty (I forget). I received it, placed it into service, and it worked fine. Six months later plus a few days, it died (out of warranty). **I left an unflattering review of the product as I felt it should have lasted some years, not months, and purchased a better quality replacement which has worked fine ever since.**So far so good.**A couple months ago, I received an email offering to replace the power supply if I would remove my negative review. I did not respond as I already had a working power supply and don’t need a spare. Yesterday, I received another email from the merchant offering me a Amazon gift card for $** if I remove my negative review (attached below).**I understand that defects happen and honorable merchants may want to make things right. In such case, the proper path is to offer to replace the supply, and then update the review showing the good faith effort of the merchant to make things right.**However, this merchant wants me to delete my negative review in exchange for a gift card. This approach does not seem proper. A review should be an honest assessment of one’s experience in hopes of guiding future customers. Deleting bad reviews for money seems to defeat the very point of a review in the first place. **I don’t know what your policies are but I wanted to point out my concern. I don’t find this behaviour ethical. **Sincerely**Steven Bernd* **Attachment:**From: Vnsvtzhptty Mjyzpsc ******@***.com**Sent: Friday, December *, **** *:**:** AM*To: *****@***.com*Subject: Dear Steven G Bernd * *I'm amazon seller,We are terribly sorry that you are not satisfied with your purchase* *Our company have check all items again at once to avoid the similar situation happening again. * *Hope you can understand and give us a chance to do it right and make up for you,i will send you $** Amazon gift card if you can remove your review.you can use it buy anything you like in Amazon* *If you interested in this courtesy and reply this email,you will immediately get a $* Amazon gift card, and get a $** Amazon gift card after you remove the review.* *Thank you again for your understanding and continuous support.* *your review link:https:**www.amazon.com*gp*customer-reviews*R*HQIEC*IEVSQZ*ref*cm*cr*arp*d*rvw*ttl?ie*UTF*&ASIN*B***HQ***Z
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