I would like to return an item and checked the box to have UPS bring a label to pickup...

GetHuman-contac's customer service issue with Amazon from December 2018

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The issue in GetHuman-contac's own words
I would like to return an item and checked the box to have UPS bring a label to pickup the returning item. UPS never came with the label and when I try to reschedule a pickup and have them bring a return label (as it states in the return instructions that they would do) they informed me there would be an $**.** charge to reschedule a pickup with a label to have the item returned. Please advise because the instructions don't say I have to pay for the returned item shipping only that UPS would bring the label and I could reschedule the pickup, but nothing said about me having to pay $**.**. *TRACKING ID*: *Z****R************Thank you for your prompt attention to this matter. Kirsten Burris
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Customer service issue
Reported by GetHuman-contac
Dec 7th, 2018 - 6 mons ago
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GetHuman-contac started working on this issue
Dec 7th, 2018 10:06pm