I placed an order ***-*******-******* on Nov ** with a promised delivery of Nov **. On...

GetHuman-rpalluzi's customer service issue with Amazon from December 2018

8 views | 87782 similar | 0 following
Help with my Amazon issue
Did that get it fixed?
Waiting to see if GetHuman-rpalluzi fixed the issue with our suggestion.
The issue in GetHuman-rpalluzi's own words
I placed an order ***-*******-******* on Nov ** with a promised delivery of Nov **. On Dec * I chatted and was told it would be delivered in **-** hours. On Dec * seeing from the FEDEX app that it was still in chicago fron Nov ** having been returned there from PA the day before I chatted with SHARVAI and his*her supervisor ALOK. Both were curt and unhelpful. I called and talked to Joanna and her supervisor Melanie. Neither could help me. My concern was the return to Chicago suggests the order might be damaged and I wanted someone to follow up to understand the issue. I worry I will receive a damaged item that will take another week(s) to return*replace. First everyone told me the delay was due to weather or a natural catastrophe. Since I have family in Chicago I told them that was BS. Then I was told I had to wait until Dec *, the scheduled delivery date. Melanie finally offered to send me a new item but told me to avoid a double charge I needed to refuse delivery for one of them. Since I am often not home that would not work. I asked Melanie if she would agree to overnight express me a replacement if the unit came in damaged. She said no, it would take about a week. I feel like Amazon's customer service is simply following a script to get you off the phone as fast as possible. I am certainly going to rethink my use of Amazon in the future. I am very upset.

GetHuman-rpalluzi did not yet indicate what Amazon should do to make this right.

How GetHuman-rpalluzi fixed the problem

We are waiting for GetHuman-rpalluzi to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rpalluzi fixes it.
This email address isn't valid

Amazon

Customer service issue
Reported by GetHuman-rpalluzi
Dec 2nd, 2018 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 87782 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-rpalluzi started working on this issue
Dec 2nd, 2018 7:18pm
GetHuman-rpalluzi indicated the issue is not fixed yet.
Dec 2nd, 2018 7:19pm

Free Moving Concierge

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians