I purchased a Norelco Rechargeable Razor, model AT***, on *******, Amazon order...

GetHuman1638615's customer service issue with Amazon from November 2018

2 views
 | 
84638 similar
 | 
0 following
Help with my Amazon issue
Next: our robot will wait on hold for GetHuman1638615 to get a Amazon rep on the line!
Always use the GetHuman Phone tocall Amazon. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1638615's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1638615 may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman1638615's own words
I purchased a Norelco Rechargeable Razor, model AT***, on *******, Amazon order ****-*******-*******. It was listed as new and should have a two year warranty. The product did not work correctly from the start, it sometimes would not turn on without * or * attempts. It still worked so I dealt with it. Recently it has quit altogether, it turns on for about *** second and then dies. I contacted Phillips Norelco and they tell me the warranty on this razor expired in December **** and they would do nothing to help resolve the claim. I was sold an already out-of-warranty product. I have tried in vain to find a way to contact Amazon directly or the seller, Mall Stops, to no avail. The razor serial number is ***********. This was verified by Phillips to be an expired warranty item sold to me as new. I would like a replacement, one which will have the FULL two year warranty, without delay.
GetHuman1638615 did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman1638615 fixed the problem
We are waiting for GetHuman1638615 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1638615 fixes it.
This email address isn't valid

Amazon

Customer service issue
Reported by GetHuman1638615
Nov 27th, 2018 - 9 mons ago
I have an issue with Amazon too
Not resolved
Seen by 2 customers so far
Similar issue to 84638 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1638615 started working on this issue
Nov 27th, 2018 5:37pm