One of my items in a two-pack was defective, and I asked to see if I can replace just o...

GetHuman1355341's customer service issue with Amazon from October 2018

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The issue in GetHuman1355341's own words
One of my items in a two-pack was defective, and I asked to see if I can replace just one. The online chat rep was incredibly rude, and didn't grasp the idea that I bough * quantities of two-packs (* total).**She said, "No WIl" as a way to correct me. It's embarrassing for the company for this type of responses* and it's certainly the first time I've experienced this as a long-time Amazon customer.**Chat Log:**Me: I ordered * contact sensors for the Ring alarm system, and one is defective. Is it possible to exchange for only *? I don't want to go through the hassle of ripping down the other one that came with the *-pack and have to set up*mount*unmount*test all over again.*THanks!*You are now connected to Siddhesh from*Siddhesh: Hello, my name is Siddhesh. I'm here to help you today.*Hello Wil, how are you doing today?*Thank you for explaining this with me, I'm looking into the selected order: ***-*******-******* with Item "Ring Contact Sensor * Pa" Thank you*Me: Great*Siddhesh: A member of our specialist team will be the perfect person to help you with this. Let me connect you to a member of our specialist team. It will only take a moment.*A Customer Service Associate will be with you in a moment.*You are now connected to Veronica from*Veronica: Hello, my name is Veronica. Please give me a moment to review the previous correspondence.*In that case*I'd request you to kindly return both of them .*else I can help you with a return for one of the items*Would that help?*Me: No.*It takes time to set up and mount these devices*It's $** a piece*It's not worth the hassle*Veronica: no it's $**.** per piece*Me: **.** for **Veronica: no Wil*Me: I bought * two-opacks*Veronica: Both of them costs $**.***Me: TWO *-PACKS*Veronica: as per piece charges you $**.***Me: TWO *-packs** tortal*Veronica: Yes that's a * pack correct*Me: Please, read the order*Veronica: So only one isn't working right ?*Me: * quantities of two-packs*Veronica: gotcha .*Me: How can I have this chat emailed to me?

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Customer service issue
Reported by GetHuman1355341
Oct 16th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 62595 others
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GetHuman1355341 started working on this issue
Oct 16th, 2018 4:33pm

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