Mi nombre es Alejandro Calore, hasta hace un tiempo ten*a una cuenta en Amazon.com con...

GetHuman-realands's customer service issue with Amazon from October 2018

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The issue in GetHuman-realands's own words
Mi nombre es Alejandro Calore, hasta hace un tiempo ten*a una cuenta en Amazon.com con los siguientes datos:*E-Mail: *****@***.com*User: Alex*tel*fono: ****************y quiero informar que recientemente Amazon Europe me ha cobrado de mi tarjeta MasterCard, **,** libras esterlinas en concepto de un servicio que yo jam*s he utilizado.**Hace unos meses entr* en Amazon Europe para investigar la posibilidad de publicar y vender un libro, y conocer las condiciones que Amazon me propon*a para este negocio. Pero nunca he puesto a la venta ning*n libro, y sin embargo Amazon Europe, desde ese momento, ha empezado a enviarme notificaciones que intentaba debitar dinero de mi cuenta en concepto de un servicio que yo no hab*a utilizado: Esta es la transcripci*n del email que he recibido reiteradamente:*Greetings from Amazon Payments Europe.*You have an outstanding amount due in your Selling on Amazon payment account. We attempted to charge your credit card or bank account for this amount, but your bank declined the charge.*All Amazon sellers must provide valid payment information from a credit card and bank account acceptable to Amazon Payments. Please verify that the payment information you have on file is correct, and contact your bank with questions related to the accuracy of the information you provided.*It is possible that the charge was declined due to a credit limit imposed by your bank. If that is the case, we may attempt to charge a lesser amount to your card or account as often as every ** hours until the remaining balance in your account is paid in full.*If the payment was declined for any other reason, you will need to update the payment information in your account. Disbursements will be suspended until your payment information has been updated. Go to Seller Account information to update your credit card or bank account.*Once your payment information has been updated and verified, a disbursement will be initiated on your next settlement date. Additionally, any fees owed for this settlement period will be charged to the credit card or bank account on your next settlement date.*As a reminder, for amounts you owe us, Amazon Payments may charge any payment instrument you provide.*For more information, see Credit Card Information for Your Selling on Amazon Payment Account.*Thank you for selling on Amazon.*Amazon Payments Europe****Luego de recibir reiterados emails al respecto, decid* cerrar todas mis cuentas de Amazon por considerar que dicha situaci*n era injusta. Adjunto los e-mails que dan cuenta de esta baja de mi cuenta:**Finalmente, el d*a ** de octubre de **** Amazon debit* de mi cuenta **,** libras esterlinas. Adjunto el email donde se indica la la operaci*n: (BALANCE PAID)**Solicito por este medio la restituci*n de dicho dinero, pues considero que he pagado por un servicio que jam*s he utilizado.**Quedo a la espera de vuesta respuesta para la soluci*n de este problema.**Gracias.

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Amazon

Customer service issue
Reported by GetHuman-realands
Oct 15th, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 61888 others
0 customers following this

Timeline

GetHuman-realands started working on this issue
Oct 15th, 2018 3:55pm

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