Good day,**I mistakenly thought I was creating an alternative email for my Amazon Prime...

GetHuman1345585's customer service issue with Amazon from October 2018

61430 similar
0 following
Help with my Amazon issue
First: share to improve GetHuman1345585's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1345585 to get a Amazon rep on the line!
Always use the GetHuman Phone tocall Amazon. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1345585 may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman1345585's own words
Good day,**I mistakenly thought I was creating an alternative email for my Amazon Prime membership. I left my previous job on September **, **** and should have used a personal email from the beginning. I spoke to someone at a non toll-free number to explain and gave him my previous email, *****@***.com. I did "create" a new account under my Yahoo email, *****@***.com.**He seemed to understand and told me the account was not used since ****. I offered to send him statements from by bank to prove I had been ordering up until right before I left the job.**He kept asking how he could help, after I apologized several times for not realizing the "new account" was what I believed to replace my previous email address.**After the offer to prove I was also a Prime Member (the transactions are always tracked, as I love having the recent order history), he hung up.**I am not sure how to proceed because I would like to re-establish my Amazon Prime membership account with the updated email. I also order from the app and would greatly appreciate a prompt reply.**I will be happy to give you any further information to prove that I am Cynthia Wood and not a bit or hacker.**Thank you,*Cynthia Wood
GetHuman1345585 did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman1345585 fixed the problem
We are waiting for GetHuman1345585 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Amazon email you?
This email address isn't valid
Follow this issue
See how GetHuman1345585 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1345585
Oct 15th, 2018 - 2 mons ago
I have an issue with Amazon too
Not resolved
Seen by 2 customers so far
Similar issue to 61430 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1345585 started working on this issue
Oct 15th 1:54am