Lousy packaging - a ** pound box held in place with a single piece of crumpled up paper.

GetHuman-jimwalto's customer service issue with Amazon from October 2018

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The issue in GetHuman-jimwalto's own words
ORDER * ***-*******-******* received today in damaged condition. It was packaged with a small ** pound box inside a larger box with only a single piece of paper to hold it in place. The smaller box obviously rattled around in the big one and when I opened the big box, soap powder spilled out on the floor. Not good for my dogs!**When I opened the smaller box which contained ** boxes of dishwasher powder, there was powder all over the tops of all the boxes plus more at the bottom of both boxes. One of the soap boxes was damaged to the point that powder would spill out.**All told, out of the ** boxes of powder * of them were visibly bent on the bottom with a couple leaking their contents.**I have photos of everything from the sloppy job of packaging to the bent and leaking boxes. I can send them on request.**I had planned on monitoring our usage so we could put these on automatic order, but if they are going to arrive in such poor condition I'll go elsewhere.**I'm not sure how to resolve this. We will be able to tape up the bottom of the bent boxes so the soap doesn't continue to come out while we are using it, and for now I have them on the shelf upside down to prevent spillage.**There is a number, ************** above my name on the mailing label. I can send a picture of that also if you need them. There is no evidence of mishandling on the larger shipping box.Ll
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Amazon

Customer service issue
Reported by GetHuman-jimwalto
Oct 12th, 2018 - 7d ago
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GetHuman-jimwalto started working on this issue
Oct 12th 8:56pm