Last week I've placed some orders in Amazon, but on the weekends I was informed that th...
GetHuman-alexquac's customer service issue with Amazon from October 2018
Help with my Amazon issue
First: share to improve GetHuman-alexquac's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-alexquac to get a Amazon rep on the line!
Always use the GetHuman Phone tocall Amazon. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-alexquac may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman-alexquac's own words
Last week I've placed some orders in Amazon, but on the weekends I was informed that they could not process my bank card information as the bank was closed during the weekend, so I waited. However, this morning I've received an email stating that my bank account was closed, because they said my previous account has "violated the terms and agreements", which I do not understand. In my previous account I used my mother's credit card (because I had just moved to Canada for education, so I didn't have my own bank account and card yet), but amazon didn't seem to like that, and so they just blocked my account (account email: alexquach**@outlooklcom). Thus, I went and created a bank account, and in this account (*****@***.com) I chose my own card as the payment method. So I do not understand what is going on with Amazon right now, could you please look into this, as it can be difficult to not use Amazon when living here. Thank you.
GetHuman-alexquac did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman-alexquac fixed the problem
We are waiting for GetHuman-alexquac to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.