I tried to purchase bits for my twitch-account, but something happened, and it was canc...

GetHuman-aleksi's customer service issue with Amazon from September 2018

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The issue in GetHuman-aleksi's own words
I tried to purchase bits for my twitch-account, but something happened, and it was cancelled. I got an email, (wrote as danish or german) that there was problem with my payment, and I should send some information about my debit card. I didnt answer that at all, it sounded too suspicious. Then I tried to sing back into my account to check if there's something wrong, but I couldn't sing in, it said there's wrong password (I am ***% it was correct). I changed it and it still says wrong password. I've been changing my password for like * times now, and I still can't get into my account, what's wrong, is my account immediatelly hacked or is there some delay in changing passwords (I have waited like **mins)?
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Amazon

Customer service issue
Reported by GetHuman-aleksi
Sep 20th, 2018 - 6 mons ago
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GetHuman-aleksi started working on this issue
Sep 20th, 2018 11:05am