My name is OTONO AZEMHOBO LAWRENCE WITH EMAIL: *****@***.com. My account has been block...

GetHuman-azemhobo's customer service issue with Amazon from September 2018

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The issue in GetHuman-azemhobo's own words
My name is OTONO AZEMHOBO LAWRENCE WITH EMAIL: *****@***.com. My account has been blocked because Amazon said they noticed some suspicious activities on it. I was asked to supply recent statement of account, which I did but they said they want statement that has billing address and and the last four digits of my Card Number. Unfortunately, Nigeria banks can never issue statement with card number in any form. This is due to international card fraud. Mastercard would neither do same. So I wonder why Amazon is requesting for the impossible. I tried to log in to change my pay card and get my orders delivered but couldn't. So I don't know what to do. I have orders pending, I have other cards I can use and yet I can't progress. It's frustrating and annoying.
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Customer service issue
Reported by GetHuman-azemhobo
Sep 19th, 2018 - 6 mons ago
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GetHuman-azemhobo started working on this issue
Sep 19th, 2018 12:41pm