Dear Amazon:**I am a regular Amazon customer, and I ordered several gifts for my grandc...

GetHuman1156143's customer service issue with Amazon from September 2018

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The issue in GetHuman1156143's own words
Dear Amazon:**I am a regular Amazon customer, and I ordered several gifts for my grandchildren on August *th and was not able to connect with them until yesterday to give them their gifts. One item, a pump for the Rody (purchased at the same time), was broken, and we didn't realize that it wasn't supposed to be in two pieces until we took it out of the plastic packaging in order to inflate the Rody. **I realize that this is beyond the **-day return period, but is it possible for you to refund my money, anyway, since the item was broken? It was Ordered on August *, **** Order* ***-*******-******* **Thank you for your assistance with this.**Best regards,*Ruth Morris
We were unable to inflate the Rody for three-year-old twins, because there was no working pump available.
I would like a refund.
Customer for many years. I expected an item that wasn't broken.
The pump cannot be fixed. The plastic air tube was broken in two pieces.
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pump for Rody
Customer service issue
Reported by GetHuman1156143
Sep 17th, 2018 - 10 mons ago
I have an issue with Amazon too
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Seen by 8 customers so far
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GetHuman1156143 started working on this issue
Sep 17th, 2018 6:10pm
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Sep 17th, 2018 6:11pm