I presently have three accounts, all of which are locked. the account names are:*Marcie...

GetHuman1002804's customer service issue with Amazon from August 2018

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The issue in GetHuman1002804's own words
I presently have three accounts, all of which are locked. the account names are:*Marcie Greene (prime trial) *Patricia Molokov (prime trial)*Mary Rhodes (no prime)*I need the first two accounts canceled and the last to be restored such that I can place orders on it. I made the stupid mistake of trying to create a new account when the one before it got locked, and figured that using a different name might help resolve the issue.*I don't need prime or anything else, applied to the account, and i didn't even attempt to use the same credit card as I did the first two. I used a gift card but i am still receiving a mail from: *****@***.com*that states:*Hello,**There was a problem processing your order. You will not be able to access your account or place orders with us until we confirm your information.**You can help us resolve this issue by replying to this message with the billing name, address, and phone number registered to your card. Please reply from the email address registered to your Amazon.com account.**Once we have this information, we will reply within **-** hours.**If needed, update your information with the card issuer.**For your security, we restrict access to your billing details to a team of account specialists. Our Customer Service team cannot access these details or provide you with more information on this issue. They can only verify that we sent this request.**We ask that you not open new accounts as any order you place may be delayed, and your customer experience may be adversely affected. **Sincerely,**Amazon.com*http:**www.amazon.com*****************************I just need the first two accounts closed and the mary rhodes account unlocked.
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Amazon

Customer service issue
Reported by GetHuman1002804
Aug 17th, 2018 - a yr ago
I have an issue with Amazon too
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Seen by 2 customers so far
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman1002804 started working on this issue
Aug 17th, 2018 3:39am
GetHuman1002804 confirmed the issue is fixed. Hooray!
Aug 21st, 2018 12:31am