On August **, ****, I placed an order for a "Bamboo Pillow", "Samsung Galaxy S**", "Ten...

GetHuman-bhanujj's customer service issue with Amazon from August 2018

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The issue in GetHuman-bhanujj's own words
On August **, ****, I placed an order for a "Bamboo Pillow", "Samsung Galaxy S**", "Tenergy *W Dimmable LED Desk Lamp", and "PRO-MART DAZZ Deluxe Mesh Pop-Up Laundry Hamper". My Tracking ID is: *"*Z***VW***********". I got an email saying that my items are being delivered and will arrive at my address by August **, ****. But when I open my order list today, on August **, ****, I get a message by Amazon saying: **"UPS couldn't deliver your package.**Unfortunately, due to a shipping issue, your package was returned to Amazon. We are issuing a free replacement and you will get a shipment confirmation email when the package ships. In case a replacement is not possible, we will issue a full refund and inform you via email."**I would want to know if my items will be refunded or resent to me and if so how soon can that happen? I am a new customer with Amazon and this has been a really bad experience so far. Please contact me soon with the next steps. Thank you.
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Amazon

Customer service issue
Reported by GetHuman-bhanujj
Aug 15th, 2018 - a yr ago
I have an issue with Amazon too
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Timeline
GetHuman-bhanujj started working on this issue
Aug 15th, 2018 6:46pm
GetHuman-bhanujj indicated the issue is not fixed yet.
Aug 15th, 2018 7:57pm
GetHuman-bhanujj indicated the issue is not fixed yet.
Aug 15th, 2018 8:55pm