We rented medical books on ****** for granddaughter...in May supposedly Amazon sent ema...

GetHuman841075's customer service issue with Amazon from July 2018

1 view
 | 
20986 similar
 | 
0 following
Help with my Amazon issue
First: share to improve GetHuman841075's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman841075 got the right customer help using our suggestion.
The issue in GetHuman841075's own words
We rented medical books on ****** for granddaughter...in May supposedly Amazon sent emails to my daughter who charge these on her Amazon card...I think...she did not receive these as we think went to junk mail? Amazon took money OUT OF MY ACCOUNT (my card was listed under Cassatt Water account.....not my daughters!!!!! When I called they said and I quote..."the card the books charges on did not have enough $ to paid for purchasing books so we went to NEXT CARD. I'm quite sure this is illegal? She called you...you sent us labels to return books and said would refund money as soon as received. We sent all of them back...on **th ....we received notice that you have received *of the * books?????? All sent on day and granddaughter has receipt as being mailed. Meanwhile, I had to borrow money since Amazon took $*** plus off my card w*o my permission???? *What can you do to resolve this and when will you put money back in my account?????? I have email from Vonshae*Customer Service who sent us labels to send these back....what do we do next????? I really need my money back....thank you Martha Tuttle for *Donna Tuttle at Cassatt Water Co. account. The order * involved is ****-*******-*******. Thank you for your help.
GetHuman841075 did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman841075 fixed the problem
We are waiting for GetHuman841075 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman841075 fixes it.
This email address isn't valid

Amazon

Customer service issue
Reported by GetHuman841075
Jul 2nd, 2018 - a yr ago
I have an issue with Amazon too
Not resolved
Seen by 1 customer so far
Similar issue to 20986 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman841075 started working on this issue
Jul 2nd, 2018 11:28am