We rented medical books on ****** for granddaughter...in May supposedly Amazon sent ema...

GetHuman841075's customer service issue with Amazon from July 2018

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We rented medical books on ****** for granddaughter...in May supposedly Amazon sent emails to my daughter who charge these on her Amazon card...I think...she did not receive these as we think went to junk mail? Amazon took money OUT OF MY ACCOUNT (my card was listed under Cassatt Water account.....not my daughters!!!!! When I called they said and I quote..."the card the books charges on did not have enough $ to paid for purchasing books so we went to NEXT CARD. I'm quite sure this is illegal? She called you...you sent us labels to return books and said would refund money as soon as received. We sent all of them back...on **th ....we received notice that you have received *of the * books?????? All sent on day and granddaughter has receipt as being mailed. Meanwhile, I had to borrow money since Amazon took $*** plus off my card w*o my permission???? *What can you do to resolve this and when will you put money back in my account?????? I have email from Vonshae*Customer Service who sent us labels to send these back....what do we do next????? I really need my money back....thank you Martha Tuttle for *Donna Tuttle at Cassatt Water Co. account. The order * involved is ****-*******-*******. Thank you for your help.

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Customer service issue
Reported by GetHuman841075
Jul 2nd, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 20986 others
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GetHuman841075 started working on this issue
Jul 2nd, 2018 11:28am