Hack, fraud or human error? Which put another persons ship to address on my Amazon account?

GetHuman837880's customer service issue with Amazon from June 2018

Help with my Amazon issue
The issue in GetHuman837880's own words
On June **, chatted with first Sujithmon and then Srinja. Concern that I was notified of the shipment of a **" TV to a person whom I did not know but whose name and address was placed by someone on my list of ship tos. Got a lot of "I'm sorry" and a promise to look into it, intercept the shipment and let me know what happened within ** hours. Shipment was delivered to that strange person. Why! I was not given any answer as to what happened and to how someone could enter their address in my ship-to. I want to know why and how this happened* I want to know if I am to be billed. I would like to get this answer in less than * more days.
Give me the straight info as to how and why this happened. Tell me if I need take further precautions.
Customer since **** and have purchased many items worth several thousands.
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Customer service issue
Reported by GetHuman837880
Jun 30th, 2018 - 10 mons ago
I have an issue with Amazon too
Seen by 6 customers so far
Similar issue to 20615 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
GetHuman837880 started working on this issue
Jun 30th, 2018 11:14pm
GetHuman837880 shared this issue with friends on Facebook
Jun 30th, 2018 11:15pm
GetHuman837880 indicated the issue is not fixed yet.
Jul 2nd, 2018 1:19am
GetHuman837880 indicated the issue is not fixed yet.
Jul 2nd, 2018 1:27am
GetHuman837880 indicated the issue is not fixed yet.
Jul 4th, 2018 2:05am