Hack, fraud or human error? Which put another persons ship to address on my Amazon account?
GetHuman837880's customer service issue with Amazon from June 2018
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The issue in GetHuman837880's own words
On June **, chatted with first Sujithmon and then Srinja. Concern that I was notified of the shipment of a **" TV to a person whom I did not know but whose name and address was placed by someone on my list of ship tos. Got a lot of "I'm sorry" and a promise to look into it, intercept the shipment and let me know what happened within ** hours. Shipment was delivered to that strange person. Why! I was not given any answer as to what happened and to how someone could enter their address in my ship-to. I want to know why and how this happened* I want to know if I am to be billed. I would like to get this answer in less than * more days.
Give me the straight info as to how and why this happened. Tell me if I need take further precautions.
Customer since **** and have purchased many items worth several thousands.
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