WHAT? CAN'T COMBINE ACCOUNTS? BAD POLICY

GetHuman830245's customer service issue with Amazon from June 2018

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The issue in GetHuman830245's own words
I was trying to combine * accounts. ... I have had an Amazon account for many years. During that time, I opened another account using a different email. I don't use or check the original email account very often. I would like to link or transfer my * accounts to combine them., but you won't let me. I had to go through many steps including, but not limited to: stopping the credit card on one account, cancelling my PRIME membership on that account and having to process opening PRIME on the other account. They are keeping the older account open for returns or refunds. Currently, when I had my computer reset to factory settings, I had to look through both accounts for purchases back to **** to download purchased software. I'm still not sure I have everything that I had before.
I spent about a half hour on the phone, only to be told that I can't combine them and had to go though several steps to finish
Combine my * accounts, please.
I have been a customer since ****, I think
I have an issue with Amazon too
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Amazon

Customer service issue
Reported by GetHuman830245
Jun 28th, 2018 - 10 mons ago
I have an issue with Amazon too
Not resolved
Seen by 2 customers so far
Similar issue to 19870 others
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Timeline
GetHuman830245 started working on this issue
Jun 28th, 2018 6:39pm
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Jun 28th, 2018 8:16pm
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Jun 28th, 2018 8:18pm
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Jun 28th, 2018 8:31pm