I am still waiting on a $**.** credit for a text book that was never received. See the...

GetHuman-jpachuta's customer service issue with Amazon from June 2018

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The issue in GetHuman-jpachuta's own words
I am still waiting on a $**.** credit for a text book that was never received. See the following live chat dialogue from ****** pertaining to this issue below:*Hello,**Here's a copy of the chat transcript you requested:**Initial Question: I allow my daughter Jessie to use my account to purchase items through Amazon. On January *, ****, she rented a textbook for her college economics class, but she never received it. She found a way to get another book so did not pursue the rental. However, I was charged for the rental and another $**.** to extend it after the deadline. The return date of June ** is coming up and we have no book to return. Please reverse my charges on this item and do not charge me any more costs related to it. Thanks.***:** PM PDT Ritesh(Amazon): Hello, my name is Ritesh. I'm here to help you today.Thank you for being a Prime member.***:** PM PDT John Pachuta: The order * for this book is Order *: ***-*******-**********:** PM PDT Ritesh: First of all, please accept my sincere apologies for the inconvenience caused to you. We value our customers' trust above all else--it is the foundation upon which Amazon.com was built. Situation such as this is very unusual, please accept our apologizes and I assure you a quick resolution.***:** PM PDT John Pachuta: Thank you Ritesh.***:** PM PDT Ritesh: A member of our textbook specialist team will be the perfect person to help you with this. Let me connect you to a member of our textbook team. It will only take a moment.***:** PM PDT Vijender(Amazon): Hello, my name is Vijender. Please give me a moment to review the previous correspondence.*"Thank you for being a Prime member."****:** PM PDT Vijender: I'm sorry to hear that you were charged for the item that was not received.**I'll check this for you and help you.****:** PM PDT John Pachuta: Thank you Vijender.***:** PM PDT Vijender: Is this the item*Principles of Microeconomics (Second Edition)**?***:** PM PDT John Pachuta: yes***:** PM PDT Vijender: Thanks for the confirmation.****:** PM PDT Vijender: Thanks for waiting.****:** PM PDT Vijender: In this case I'll issue refund for the rental extension charges.***:** PM PDT John Pachuta: Thank you. Were there any other charges related to this item?***:** PM PDT Vijender: I see that there is only charge for this item.***:** PM PDT John Pachuta: On ******** I was also charged $**.**, $**.** and $**.** from Amazon. I am not sure if any of those charges were for this book or other items. Is it possible for you to check that please?***:** PM PDT Vijender:*Let me check this for you.***:** PM PDT Vijender: I see that the charge is for the items**Principles of Microeconomics (Second Edition)*REVEL for Racial and Ethnic Groups -- Access Card (**th Edition)****:** PM PDT John Pachuta: Which charge was for the Principles of Microeconomics book?***:** PM PDT Vijender: $**.******:** PM PDT John Pachuta: Since that book was never received, can you please refund me that amount as well: $**.**? * the $**.** charge for the extension?***:** PM PDT Vijender: Okay,sure.****:** PM PDT Vijender: I'll issue that.****:** PM PDT John Pachuta: Thank you very much Vijender. I appreciate your help. Also, can you please ensure that I won't be charged for the book after today, since it was never received?***:** PM PDT Vijender: Yes, I'll close the rental and so you will not be charged.***:** PM PDT John Pachuta: Thank you so much.***:** PM PDT Vijender: You're welcome. **Is there anything I can do for you today?*******:** PM PDT John Pachuta: That is all for now. I just received an e-mail confirmation for the $**.** refund. Will I also receive one for the $**.** charge?***:** PM PDT Vijender: You will receive a confirmation email once the refund is credited.***:** PM PDT Vijender: Have a Great one!*Bye! ****:** PM PDT John Pachuta: U *. Bye.***:** PM PDT Vijender: Please click on the "End Chat" to close this window.**Thank you.*Amazon.com
GetHuman-jpachuta did not yet indicate what Amazon should do to make this right.
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How GetHuman-jpachuta fixed the problem
Live chat worked! I had to persist and follow up but they did follow through with the requested refunds.
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Customer service issue
Reported by GetHuman-jpachuta
Jun 11th, 2018 - 9 mons ago
I have an issue with Amazon too
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Seen by 7 customers so far
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Timeline
GetHuman-jpachuta started working on this issue
Jun 11th, 2018 11:27pm
GetHuman-jpachuta confirmed the issue is fixed. Hooray!
Jun 12th, 2018 12:54am