Amazon Customer Service Issues

I ordered three pairs of shoes from Amazon, but the quality was so poor that I returned them immediately to the delivery boy the next day. I received a slip titled "Refund/Replacement Timeline" with a Pick-up date of 29/01/[redacted] and a Return Item acknowledgment via Ref Tracking # 5/[redacted]. The website shows the status as "Return request approved Rs. [redacted]/- refund issued on Jan 29, [redacted]." However, I have not received the refund via voucher/cheque/DD at my address or bank account. I would like to know the reason for the delay and when I can expect the refund. Let me know if you need additional details to process the refund. Regards, S. Bhattacharjee 22/7, Nehru Nagar (East) Bhilai, Durg (CG) Mobile: [redacted]

I ordered a Milton Thermosteel dark red (maroon) 500ml bottle on June 5, [redacted], along with a Wow shampoo and a Hydraulics A.K. Jain book. The bottle arrived on June 11, [redacted], however, it was a different shade of red than the one I had ordered, as indicated in the order details. I had specifically chosen to order from Amazon as the dark red bottle I wanted was not available on Flipkart, and it was supposed to arrive within 6 days. Since the incorrect bottle arrived, I initiated a return. Despite receiving a message that the pickup was scheduled for June 12, the bottle was not collected. The next day, my book arrived, but the bottle was still not picked up. I received messages of pickup rescheduling with no further details provided. Today, June 13, the pickup has still not occurred, and I received another message of rescheduling without additional information. I am frustrated with this process and unsure when the order will be picked up.

Regarding order: [redacted]-[redacted]. Placed on May 31st, most items delivered promptly except for Mountain Fresh Organic Lemon Balm and Mountain Fresh Organic Burdock root with no estimated delivery date. I urgently need these for a medical condition. Lemon Balm was reordered and arrived quickly. Seeking an update on the missing items and if an alternative supplier can deliver sooner. Encountered difficulty contacting Amazon Help via email, eventually accessed Amazon Customer Services with my son’s help. Thank you, Ann Franklin, 24 West Rd., Caister-on-Sea, NR30 5AX.

Returning an item - request for procedure Hello, I am reaching out regarding Order ID [redacted]-[redacted] from Best Pool Buys Canada via Amazon. I recently received a defective product and would like to arrange a return. I appreciate your willingness to assist me promptly in resolving this matter. I have packaged the item back in its original box for return and I am ready to ship it back. Please let me know how to proceed. Thank you for your understanding, Best Pool Buys Canada. I look forward to receiving further instructions on the return process. Best regards, Victor Pierobon

I wish to address an issue with my recent order, #[redacted]-[redacted]. According to the tracking information, the item was marked as "shipped" this morning, but I learned later that it's actually out of stock and not yet shipped. While I can wait for the item, the inaccuracies in the tracking information are concerning. It would be more helpful to indicate "out of stock" instead of providing misleading tracking details. As a loyal Amazon Prime customer, I've had a positive experience with customer service in the past, but recent incidents with inaccurate tracking have been frustrating. Please address this ongoing issue. Thank you.

I need assistance in forwarding the following message to the appropriate recipients: As a loyal member of Audible for over 14 years, with a vast library of around 1,[redacted] books, along with being a Prime member for more than 20 years, I have also embraced Whispersync and added a Kindle Unlimited subscription to my account. Recently, Audible made a change to the format of my audiobook library that has significantly impacted my ability and motivation to purchase Kindle books. This change is a matter that Amazon should address promptly as it may negatively impact future book sales. Let me elaborate. In the image provided above showcasing Audible's FORMER library website, please notice the column second from the right labeled "eBook Companion." This column was essential for me to identify which Kindle books I owned and which ones I could purchase displayed in a clear and concise list format in one convenient location. Regrettably, Audible has suddenly and without a valid reason REMOVED this eBook companion column. (By the way, utilizing Matchbook does not resolve this issue - it actually does the opposite by showing me which Kindle books I own for which I could buy an audiobook. What I need is to view my audiobooks and assess which could benefit from a Whispersync Kindle addition.) The eBook companion column was arguably the MOST CRUCIAL piece of information in my audiobook library. I am an avid user of Whispersync, but now I am just left feeling disappointed and frustrated. Amazon must urge Audible to address this matter, as it will undeniably impact future book sales.

I am frustrated with the long wait for my funds to post. I reloaded funds to get the $10 offer, but that did not happen. The book I wanted to buy for $9 something has now doubled in price. Why suggest reloading funds for the offer when I can simply use my credit card like before? I expected the extra $10, and it never materialized. There was no indication that it was a one-time offer. I feel misled. I would appreciate compensation for the increased price while waiting for my funds. Here is the item I was interested in: "The Woman in the Window: The Hottest New Release Thriller of [redacted] and a No. 1 New York Times Bestseller by HarperCollins Publishers Ltd Paperback" - no longer available at the original price. I am very displeased with this situation.

I have two issues to address regarding recent Amazon orders. The first issue involves Order #[redacted]-[redacted] for a baseball cap with Prime shipping. Despite an additional free month of Prime due to the delayed delivery, the item has still not arrived. The second issue is with Order #[redacted]-[redacted] for a phone case of the wrong size. Upon returning the item, I only received a $4.00 refund instead of the full $9.99 as expected, resulting in a loss of $6.00. It is disappointing to experience these problems with Amazon orders, especially when returns were believed to be free. It seems like others are encountering similar issues recently, which is concerning.

My grandson has an Amazon account with two $25 gift cards loaded onto it. Last July, he mistakenly inputted a made-up credit card number into his account, which resulted in Amazon locking it over a year ago. Despite his unawareness of the consequences at the age of 9, he now understands this was wrong. I have reached out to Amazon multiple times from his email, clarifying that the only funds he has are the gift cards. After explaining the gravity of his actions, he reassured me he wouldn't repeat this mistake. I kindly request Amazon to unlock his account so he can utilize the gift cards for purchases. The email associated with the account is [redacted] Please contact me, his grandmother, at my email to assist in resolving this matter. Thank you for your support.

I have recently purchased an Amardeep Baby Tricycle from Amazon. However, I am struggling to find a way to request assembly assistance for the product through Amazon customer support. Thank you. B. N.

I purchase shirts from Big and Tall and King Size. Specifically, I favor the Boulder Creek brand short sleeve denim shirts, each with ten buttons featuring the Boulder Creek name twice. Despite having my shirts regularly cleaned and pressed, I have lost buttons over the years. I recently acquired four new shirts this month and am keen on buying Boulder Creek buttons to not only replace missing buttons from older shirts but also to have extras on hand for the new ones. Neither company nor any other sellers I have come across seem to offer or have Boulder Creek buttons available. Each shirt has 10 buttons, including those on the pockets, and I am determined to maintain the look of the shirts I purchase by being able to repair them. It's perplexing that although there are likely thousands of Boulder Creek buttons out there, I cannot seem to locate them. I am hoping to find these elusive buttons somewhere to upkeep the appearance of my beloved work shirts.

I am trying to update the title of my listing but I'm receiving the following message: Product Name: The title 'Cute Dog Leash 4Ft - Medium & Small Dog Leash Set - Slip Leash For Dogs - Dog Lead - No Pull Dog Leash - Soft Leather Leash - Dog Training Leash - Durable Dog Leash - Black Slip Lead In a Gift Box' cannot be used as it conflicts with the current title 'Ami Fidele Rolled Leather Dog Slip Leash-Super Soft Walking Training Lead, Gentle But Strong Leashes For Small/Medium Size Dogs-3/8 x 48 Color Black+FREE VIDEO To Aid Unruly Pets-Attractive Gift Box' for ASIN 'B07CSMBY1H' in the Amazon catalog. Please update the title to match the existing data for ASIN 'B07CSMBY1H' or provide different identifying information (UPC/EAN/Part Number/etc.) if this is a different product.

Order # [redacted]-[redacted] was placed on June 13th to be shipped to an Amazon store for next day pickup. No notification was received yesterday or today. The online tracking shows the order was delivered this morning, but upon checking at the store in Columbus, OH, it wasn't there. After the store clerk found the order, it was not in the store, possibly arriving on the afternoon truck. The clerk did not apologize and mentioned it was an issue with the carrier. I explained the purchase was through Amazon, not the carrier, thus Amazon should address the problem. The store is centrally located in Columbus, 10 miles from my home. Opting for next day pickup was crucial due to the urgency of needing the product. This experience has been disappointing, time-consuming, and costly in terms of fuel. I would appreciate being credited for the expenses and inconvenience incurred.

Today, I tried to respond to your email regarding my Prime membership change but was unable to due to an issue with AOL. On June 4, I attempted to order an umbrella on your website, which proved to be a lengthy process. Despite not wanting to join Prime, the system pushed me to join. After providing my Visa card details and completing the form, I received emails confirming my Prime membership, raising concerns about losing benefits at the end of a membership period. I am unsure about this membership period and whether I need Prime to shop on your site. I am uncertain if my Visa was charged and if I will still receive the umbrella. Additionally, I had trouble with my password, received a temporary one that didn't work. My email is [redacted]

Hello, my name is Josephine Flores. I recently became an Amazon Prime member to benefit my husband's side job repairing gas scooters. I expected the two-day shipping on Prime parts to be a great advantage. However, when I ordered a part for the first time because a customer needed their scooter urgently for work, the package was delivered to the wrong facility. Now, instead of the guaranteed two-day delivery, it will be delayed by four days. This has left my husband's client upset and demanding a refund. I rely on Prime for its quick service, and this delay has caused inconvenience and financial loss. I believe that Amazon should hold their carrier accountable for their mistakes and provide me with some form of compensation for the trouble caused. Thank you for your attention to this matter.

I would like to request that larger deliveries be sent directly to my unit, #[redacted], as I find it challenging to carry them from the communal mailbox area. While I can manage smaller items that fit through the mail slot, larger packages are difficult for me to transport due to my reliance on oxygen. A family member usually helps me with this task. I have an accessible porch/door entry in the carport where items can be easily dropped off. Despite being assured during a live chat that this issue was addressed, a recent delivery of 25 canulas now requires me to wait for assistance when bringing it to my unit.

Last night, on Friday 6/15/18, I noticed a charge for Amazon Prime that I would like to have canceled and refunded. I previously canceled my Prime membership some months ago and did not intend to resubscribe. I was surprised by the bill as I had been logged out of my Amazon account. I only wanted to rent a movie and mistakenly clicked on the Prime icon on my PlayStation 4, assuming it was required for the movie. There was no option to confirm the billing, and I was immediately charged. I would appreciate it if the subscription could be canceled and the amount refunded as soon as possible. Thank you for your assistance.

I am experiencing a lot of frustration with ordering items from your website. It seems like the default ordering option is set to include Amazon Prime, which makes it difficult for me to find the button just to order the item without Prime. Last time, I accidentally ordered Prime without realizing it. I tried to get a refund and only received $[redacted] back out of $[redacted].84. It feels like there is a design flaw leading customers to unintentionally select Prime and potentially lose money. I have spent considerable time on the phone with two different representatives trying to resolve this issue, but it has been challenging. I am feeling very frustrated and considering shopping elsewhere due to the difficulties I've faced on your website.

I requested a refund for my one plus6 a week ago. The refund process began two days ago after verification. I asked for a representative from Amazon to come on Saturday and Sunday, but didn't receive a call on Saturday. The representative tried to contact me on Sunday, but I missed the call. When I called back, he said he would come the next day. I need him to come today because I will be at work starting tomorrow, where I can't use my phone. The representative claims he can't come today because I didn't answer his call promptly, and now he's unable to visit. I need the representative to collect the product at my house before 5 pm on June 17, [redacted]. Please prioritize this and send him today since I won't be available during weekdays at work. I also need a working customer service number as none seem to be functional. If you can't reach me, contact me at [redacted]. Thank you for your prompt assistance.

Order number [redacted]-[redacted]: I placed this order on June 6th as a surprise for an anniversary on June 11th. After receiving an email on June 7th confirming delivery by Saturday, June 9th, I was disappointed to then receive an email on Saturday evening saying the book wouldn't arrive until June 14th. Customer service quickly responded, promising to send another book for June 11th delivery and refund the postage. To my surprise, my daughter received two books on the anniversary day. I recently got an email from Amazon asking to return the original book, but both books are currently [redacted] miles away. This confusion stems from the incorrect email on June 9th about the delayed delivery. This mix-up has been frustrating and disappointing regarding the service from Amazon.co.uk.