Amazon Prime,**Please take notice. On my last order from Amazon I was sent the attache...

GetHuman764096's customer service issue with Amazon from June 2018

Help with my Amazon issue
The issue in GetHuman764096's own words
Amazon Prime,**Please take notice. On my last order from Amazon I was sent the attached email regarding an automatic enrollment in Amazon Prime. I replied to that email with a declining statement indicating that I DID NOT want Prime.**Today, I received my credit card statement and noticed that you did not listen to my request and billed me for the prime membership of $**.**. I have attempted to call you a number of times and received nothing but busy signals. I attempted to use your online chat and was never connected with that service. I want a credit issued for the unwanted and unordered prime service immediately or legal action will be forth coming. I have used Amazon many times and this total lack of service will stop my use in the future. During my attempt to locate a means of contacting Amazon in this matter, I have seen numerous similar complaints from other Amazon customers treated in the same unprofessional manner.**Please respond to this email indicating that a credit has been issued and the unwanted Prime membership cancelled. Failure to do so will result in actions on my part which I do not believe Amazon will appreciate. This is not intended as a threat, but rather a response without any other recourse to poor service on Amazon's behalf.**Thank you for the expected prompt response.*John M. Bohler ******-----Original Message-----*From: jmb*** ******@***.com**To: prime ******@***.com**Cc: jmb*** ******@***.com**Sent: Tue, Apr **, **** *:** pm*Subject: Re: John Mark Bohler, Welcome to Your Amazon Prime Free Trial**Thank you, but I do not want Amazon Prime. I do not believe I clicked on anything to request it. Please cancel anything you have setup for me to obtain Prime.*John M. Bohler

GetHuman764096 did not yet indicate what Amazon should do to make this right.

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Amazon

Customer service issue
Reported by GetHuman764096
Jun 8th, 2018 - 2 years ago
Fixed
Seen by 14 customers so far
Similar issue to 399 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman764096 started working on this issue
Jun 8th, 2018 6:39pm
GetHuman764096 indicated the issue is not fixed yet.
Jun 8th, 2018 9:03pm
GetHuman764096 confirmed the issue is fixed. Hooray!
Jun 9th, 2018 7:49pm
GetHuman764096 confirmed the issue is fixed. Hooray!
Jun 11th, 2018 9:09pm

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