Fochier Luggage * Piece Set Hardsell Spinner Suitcase With TSA Lock*Sold by: FOCHIER...

GetHuman-pabbeyd's customer service issue with Amazon from June 2018

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The issue and preferred resolution, in GetHuman-pabbeyd's own words:
Fochier Luggage * Piece Set Hardsell Spinner Suitcase With TSA Lock*Sold by: FOCHIER *$**.***I used the luggage for the first time on a trip * weeks ago. The large bag-color green- DOES NOT roll properly on all the wheels PLUS the bag cracked in several places. sent to the manufacturer:*Here are some photos if I need to I will send in * mails to be safe. As to the wheels on the big piece they look fine but they do not roll properly-they get hung up. My wife pointed out to me the *nd piece (the middle sized) is also cracked. Let me know how you want to handle this?*****o Paul,*Thank you for your pics,we can send u a more durable return set?if the return set is broken one,we will give you the full refund of the broken one.*What about the solution?*I replied I want a full refund and since then nothing?*guess after * days of emails with nothing resolved I am asking for an immediate full purchase refund and for you to provide me a way to get you the suitcases back. Respectfully, if I do not get this today, I will pursue the problem(s) with Amazon. I expect a reply.**order * ***-*******-*******
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Customer service issue
Reported by GetHuman-pabbeyd
Jun 8th, 2018 - 2 mons ago
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GetHuman-pabbeyd started working on this issue
Jun 8th 6:05pm