Order ID ***-*******-*******:*Napoleon Grills LEX***RSIBNSS-* with infrared Side & Rear...
GetHuman754194's customer service issue with Amazon from June 2018
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The issue in GetHuman754194's own words
Order ID ***-*******-*******:*Napoleon Grills LEX***RSIBNSS-* with infrared Side & Rear Burners Natural Gas Grill — New Condition. Price $***.****------------- Begin message -------------**On May ** I ordered this grill. On June *nd I received a "delivered" notice, but the grill had not been delivered to my house. On checking I discovered that a product had been delivered to Blue Springs, MO (no street address given), which is not my address, nor the address of anyone I know. I attempted to get a response from the seller but they have not responded to date, and their customer service number has been disconnected. On further checking I discovered that this seller has frequently scammed customers by sending items (not those ordered) using a USPS tracking number to other (out of state) addresses. I used ***,*** American Express points (equivalent to the $***.** purchase price) to purchase this item and would like those points back.
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