My account was hacked on May *** I returned from several days away from my computer to...

GetHuman-bayblu's customer service issue with Amazon from June 2018

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Help with my Amazon issue
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Email address on the account, Order number, Name on the account, and Billing address
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The issue and preferred resolution, in GetHuman-bayblu's own words:
My account was hacked on May *** I returned from several days away from my computer to find * emails from Amazon saying my p***word had been changed per my request. My account also had a brand new email address (probably from Russia)! Through numerous telephone calls last week, the account is now back with my original email address (*****@***.com), but my p***word doesn't work, and no emails from Amazon with a temporary p***word have yet reached me. The last attempt was last Thursday, I believe.*Now I've also received an Amazon email telling me that there's a problem with my credit card on file and that my subscription order can't be filled. I used that card to purchase something online (not from Amazon) just yesterday, and there is not any problem with it.*Can you help me? I am an Amazon Prime member. I could change the email I use for Amazon, but I would want to be sure my Prime member****p would go with me.*Thank you.
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Amazon

Customer service issue
Reported by GetHuman-bayblu
Jun 4th, 2018 - 17d ago
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GetHuman-bayblu started working on this issue
Jun 4th 5:56pm