Two orders placed for the same item (reportedly available) within * days were both cancelled w*o my knowledge and disappeared from my pending orders list though my credit card issuer had approved the charge both times. Why?????

GetHuman-jcthomas's customer service issue with Amazon from May 2018

201 similar
0 following
Help with my Amazon issue
First: share to improve GetHuman-jcthomas's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-jcthomas to get a Amazon rep on the line!
Always use the GetHuman Phone tocall Amazon. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
If you are having issues with your Ebay order that was already placed click From there, you should be able to report the issue to Ebay using their forms.
The issue in GetHuman-jcthomas's own words
I was trying to purchase an item that was supposedly available. ... Have placed an order twice within * days for the same item (Victoria Kay *** ct White Diamond and White Moonstone Evil Eye Necklace, price $***) and both times it was cancelled w*o my knowledge after showing initially as a pending order. After the first occurrence, I phoned my credit card issuer (Discover) and they couldn't explain the cancellation since they had approved the charge, which already appeared on my statement but was subsequently reversed.
This is extremely frustrating because my credit card issuer approved the charge both times and is unable to explain why the purchase was cancelled or by whom.
I'd like Amazon to explain the recurrent cancellations and ensure that I can purchase the item I want.
I have been an Amazon customer for over ** years and make frequent purchases.
Phoned my credit card issuer after the first cancellation. They were at a loss to explain it and advised me to contact Amazon or just reorder the item, since the charge had been already been reversed.
I have an issue with Amazon too
How GetHuman-jcthomas fixed the problem
We are waiting for GetHuman-jcthomas to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Amazon email you?
This email address isn't valid
Follow this issue
See how GetHuman-jcthomas fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jcthomas
May 22nd, 2018 - 8 mons ago
I have an issue with Amazon too
Not resolved
Seen by 5 customers so far
Similar issue to 201 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email address on the account
Order number
Name on the account
Billing address
GetHuman-jcthomas started working on this issue
May 22nd, 2018 8:02am