Hello. *So long story short I created a new amazon account a while ago to buy some gift...

GetHuman-merlina's customer service issue with Amazon from May 2018

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Hello. *So long story short I created a new amazon account a while ago to buy some gifts with a friend and started the prime free trial to make sure they arrived on time. I bought my items, logged out and eventually forgot about the account entirely. *Then, while looking through my bank statement, I realised that this prime trial had auto-renewed and was still billing me on a monthly basis... **not great, I know, not having any of the credentials might make it a bit more complicated but I would like for my membership to be cancelled asap so I dont have to continue to pay *.** a month for having bad memory. **I've already looked through all my emails and saved passwords etc. to try and get the details to log in and cancel the payment but this has not worked. All I have is a bill in my bank statement for amazon prime every month and no clue what account I'm even making this payment with :c **I am very sorry for having so little in regards to the account information but I hope that this can be resolved. I dont need to regain access to the account, I dont need any of the details back, all I'm asking is for the payment subscription to be cancelled.**Please get back to me with any and all questions and I will supply all the information I can, however I want to stress that unfortunately I dont know any of the account information e.g. Login, email, account name etc (although I have a very good idea what I'd have set the password to and have all payment information which may help pinpoint which account it is, if this helps)**Thank you in advance :)
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Customer service issue
Reported by GetHuman-merlina
May 17th, 2018 - 10 mons ago
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Order number
Name on the account
Billing address
GetHuman-merlina started working on this issue
May 17th, 2018 1:32pm
GetHuman-merlina confirmed the issue is fixed. Hooray!
May 21st, 2018 4:37pm