First of all, it took forever to find a phone number to call, to speak to a real person...

GetHuman-sgerace's customer service issue with Amazon from May 2018

2 views
 | 
674 similar
 | 
0 following
Help with my Amazon issue
How did GetHuman-sgerace do it?
Waiting to hear how GetHuman-sgerace fixed the problem to share with other customers.
The issue in GetHuman-sgerace's own words
First of all, it took forever to find a phone number to call, to speak to a real person in customer service. I found it, finally (***-***-****) and have been on the phone for ** minutes (still counting) and my issue (which seems pretty simple to me) has not yet been resolved...I'm thinking by emailing it may be done faster! So here's my problem. I ordered a hair dryer that wasn't working within a couple of weeks of use, so I wanted to return it. Amazon refunded my account, and sent an email with directions as to the item's return. The problem was*is that there was no address provided for me to write on the box that was ready to go. I called customer service today to find out that information, which I've yet to learn.**The woman with whom I was speaking, I think, did her very best to help me, but she did not do so in a timely manner....I was asked three times times to simply verify my address, twice to verify my email. She was somewhat difficult for me to understand, and I'm not sure she was able to understand me....there were many moments of silence, during which I needed to ask, "Are you there ?" I felt badly asking, but I wasn't sure whether or not we were disconnected (I figured we weren't as I heard other voices in the background).*We are now up to ** minutes, and I am told that an email will be forthcoming with a label which I can print and affix to my package, and then take to UPS to ship. I was told to wait, which I am doing.*** minutes- I was just asked again for my email address (**), which I provided again. Directed to check my email for the info I requested, and yes, it was*is there!*So in the end, my issue was solved, but it has taken an awful long time for what I think should've been a pretty simple thing, and I was initially frustrated at not being able to find a number to call.*ps) I am still on the phone, waiting in silence, and I do not know why....I will say, "Hello?" again, and try to end the call.
GetHuman-sgerace did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman-sgerace fixed the problem
We are waiting for GetHuman-sgerace to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Amazon email you?
This email address isn't valid
Follow this issue
See how GetHuman-sgerace fixes it.
This email address isn't valid

Amazon

Customer service issue
Reported by GetHuman-sgerace
May 12th, 2018 - 10 mons ago
I have an issue with Amazon too
Fixed
Seen by 2 customers so far
Similar issue to 674 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-sgerace started working on this issue
May 12th, 2018 9:39pm
GetHuman-sgerace confirmed the issue is fixed. Hooray!
May 14th, 2018 10:17pm