Amazon Customer Service Issues

I recently returned a product and have the UPS tracking number. Yesterday, I received an email from Amazon stating that the product has not been returned and that I would be charged for it on August 28. The email instructed not to reply. However, the UPS tracking number proves that the item was delivered. I am frustrated that I cannot contact you directly and distressed by the threat of a $20 charge for what appears to be a clerical error on your end.

Hello, my name is Satyajit from Rourkela, Odisha. I want to share an incident with Amazon's customer service regarding my recent purchase of two Xiaomi Redmi Note 3 mobile phones. One of the phones has a battery backup issue, and despite placing a return request, the pickup has been delayed repeatedly by Blue Dart couriers. From 10th November [redacted] until now, I have received multiple messages confirming the pick-up, but no one has shown up to collect the faulty item. This lack of follow-through reflects poorly on Amazon's customer service. Living 30 kilometers away from the delivery location, it has been inconvenient waiting for the return pick-up without any actual progress. As a loyal customer, I expect better service. I am reaching out directly to seek assistance in resolving this issue promptly. I hope for a replacement product to be delivered within the next 2-3 days.

About a month ago, I experienced a series of order cancellations from Amazon, and I received an email instructing me to contact their financial department. After reaching out and making a $40 payment, there seemed to be an issue with the transaction processing through my bank, which I no longer use. Despite assurances that everything was sorted, I have since been unable to place orders. The financial department claimed I need to contact Amazon directly. As a result, my business, which relies on Amazon Prime, has been greatly affected. I'm seeking clarity on this ongoing issue to restore my ability to make purchases promptly.

I am employed at a non-profit school that utilizes an online curriculum. We are interested in incorporating Amazon's content into our website, specifically by linking book cover images to Amazon for purchasing. I am inquiring whether this usage aligns with Amazon's copyright policies or if it violates any regulations. Would it be acceptable to feature Amazon content in this manner on an external site?

I attempted to change my password, but encountered an issue with the new password not being accepted. After receiving a code via email, and successfully entering it, I set a new password along with a security code as requested by the system. However, upon trying to log in with this updated information, the system indicated an error: "Password is not correct." Unfortunately, I am now unable to access my account which holds a gift card. I am seeking assistance with resolving this matter promptly.

I need assistance with a recent purchase as I lack a receipt or an order number. I reached out to customer service to return the item but was unable to do so without an order number. I used Gregory Lockman as the account name, and the credit card was charged to him. However, there was no order confirmation received. How can I return the item and ensure that Gregory Lockman receives a credit to his credit card?

When I tried to access a book I had "acquired," I encountered an error stating there was an issue processing my payment method. After speaking with customer service, I was advised to update my valid payment method, which has been successfully used for multiple Amazon purchases. The representative mentioned it could be a computer glitch, marked my account as pending, and suggested waiting 24 hours before calling back. Despite attempting to re-enter my payment details and trying alternative methods, I continued to receive the same payment processing error prompt, preventing me from utilizing Kindle Unlimited.

Please note that they advised an "Account Specialist" will contact me by phone. However, if they miss me at home, I cannot call them back, and they refuse to speak with my wife or call at a convenient time. I find this frustrating, especially since I only fixed the password that was originally broken by the company, and then placed an order which they seem to be sending. The sequence of events is as follows: 1) Password was broken by the company; 2) I attempted to log in multiple times; 3) Used the lost password link to rectify the issue caused by the company; 4) Successfully logged in and checked my account thoroughly - finding nothing wrong; 5) Placed an order for around $80; 6) Company broke my password again; 7) After contacting customer support and providing all the correct details, they acknowledged that all recent orders were legitimate, from the same device and IP address. What more information do they need to resolve this issue promptly?

I experienced very disappointing customer service regarding shipping time and costs. Despite interacting with six unhelpful staff members through chat, none seemed interested in assisting me. I was even provided with incorrect information on reducing shipping expenses. This frustrating experience has left me deeply dissatisfied. Please reach out to me promptly as a frequent customer across all Amazon platforms. I have never felt so irritated and let down. My time has been wasted dealing with these issues, and it appears there is an endless supply of incompetent employees who excel solely in doing nothing.

I purchased a SG6002 6-Burner Stainless Steel Grill from you on Amazon in January. I appreciate the follow-up calls but am disappointed about an issue with the back left caster breaking off. This has created a safety risk as the grill almost fell on our dog. Despite only using the grill six times, it has been kept well-maintained on a flat surface in the garage with a cover. This defect is unacceptable after only three months of light use. My wife initially wanted to return it, but I persuaded her otherwise. Unfortunately, we now have to prop up the corner with a brick, compromising the grill's mobility. We are concerned about the other casters failing and causing harm to our family or food. I urge your company to address this promptly as I am unable to speak with anyone in person about this issue. I have also notified Amazon about the situation.

Dear Sirs, I have received a subscription card that I did not request and was charged for in January. I am writing to express my resignation from the subscription charged in January without my knowledge. I request a refund of the amount charged for this subscription, which I did not request or want with Amazon. While I have purchased some items through Amazon, I was unaware that I would be subscribed without my consent. I also want to declare my decision not to use your website to purchase any products, so I will be removing all Amazon-related items from my electronic devices. I kindly ask you to delete any data related to me and my bank accounts from your records. I anticipate a positive response from Amazon. Sincerely, Vicente Rozalen Moreno

Hello. I recently purchased a 16GB memory card from Amazon, choosing cash on delivery. My friend placed the order for me, so I don't have the order ID. The account holder is S. Ghosh. On March 30th, I paid Rs [redacted] by debit card upon delivery. Later, I got a message saying the Amazon Pay-Link for INR499.00 expired with Tracking # [redacted]82. I had to pay cash again on March 2nd due to this issue. I've reached out to the bank multiple times, but the refund is not resolved yet. I wonder if you received a double payment for this order. I've tried contacting customer service without success. Looking forward to your prompt response. Thank you, S.

I recently received an email from Amazon regarding the return of a Hoover Vacuum cleaner from order number [redacted]-[redacted]. On March 20, [redacted], I ordered a Hoover Vacuum Cleaner Windtunnel MAX Bagged Corded Upright Vacuum UH30600, but the wand and crevice tool were missing upon delivery. After contacting Amazon and Hoover, a new vacuum was shipped instead of the missing parts. I am willing to keep both vacuum cleaners and reimburse Amazon as per the email's instructions. However, my main concern is still receiving the missing parts. If necessary, I can return the original vacuum but would need assistance with packaging. I hope to receive the missing pieces promptly so that I can complete the order. Thank you.

A few weeks ago, I contacted Amazon regarding issues with my account. I explained the unusual situation where my sign-in was associated with an email address that wasn't mine, preventing me from viewing my order history. The customer service representative discovered multiple accounts linked to my email and had me switch to using my phone number, granting access to my history, but only on my phone, not on my laptop or PC. I need to return an item but can't print the label as the order isn't visible on the PC. Despite trying to forward it to my usual email and the other one assigned by the representative, I can't print it. It's accessible on my phone, but I can't print from there either. I want a smooth experience without these recurring issues. Your assistance is greatly appreciated as I value shopping on Amazon but these challenges are making it difficult to continue using the platform.

I ordered gluten-free bread mix and received it with an expiration date of July [redacted]. I won't be able to use it all by that date. When I inquired about returning it, I was informed that there was no guarantee the replacement batch would have a different expiration date, plus I would need to cover the $18 return shipping cost. However, after speaking to another representative, I was advised not to worry about returning it and was told to either use it before it expired or discard it. Now, I am being asked to ship it back. I would appreciate it if you could contact me to discuss this matter. The order number is [redacted]-[redacted].

I encountered several issues with my recent order of an electric razor. Initially, there was a mix-up with my credit card information and address, which I found concerning since I had never shopped with you before. Subsequently, the order was declined due to an expired credit card, which seemed odd as I don't have my card details memorized. After fixing the address error and reordering, I faced a delivery problem. I was informed that the item was out for delivery, but the address was incorrect. When I checked with the post office, they confirmed the mistake in the street address. I rectified it promptly for the scheduled delivery today. It has been a frustrating experience, and I have decided not to make any future purchases from your store. - Steve R.

Subject: Urgent Delivery Request for Amazon Order Dear Sir/Madam, I ordered the Baby Comfy Net Bed With Pillow (Orange, 0-12 Months) from Amazon BAYBEE on 18th April [redacted]. The package has faced several delays due to weather conditions. Despite multiple complaints lodged and requests made to the Amazon customer service team, the package remains undelivered. Although the product arrived in my city on 25th April, it continues to be delayed without any satisfactory communication from your side. On 30th April, the package was supposedly out for delivery but did not reach me. Your website falsely states that the delay was due to my request, which is simply untrue. This situation has caused me significant time and money, and I urge you not to mislead customers with inaccurate information. I insist on the delivery of my product by tomorrow morning. Order Details: - Tracking #: [redacted][redacted] - Order #: [redacted]-[redacted] - Complaint ID: [redacted] Please ensure the timely delivery of my product tomorrow morning without further delay. Thank you.

Hello, I am new to this platform and taking my time to set up my account accurately. I initially signed up as an individual but was charged for the professional plan. I delayed payment to ensure my KYC information was correct. Now that my documents have been verified, I am an Amazon seller. While watching setup videos, I learned how to change my account type and noticed that I was placed on the professional plan despite signing up as an individual. I have downgraded my account but need assistance with the charge error before proceeding with my seller activities.

As a Prime member since August 2, [redacted], I purchased a full year membership with Receipt #ZZS1 KRMT 6MPM TAHM W700. However, I noticed an additional Prime membership fee of CAD$17.18 charged on my credit card statement dated March 31, [redacted]. Upon checking my account page on Amazon's website, I found that the system was set to deduct this fee monthly without my explicit consent, with an immediate charge processed today. I promptly canceled the duplicate membership and request an immediate reversal of these charges. Unauthorized charges like this are unacceptable, and I am adamant that my card be credited at once. I expect prompt confirmation of the refund and request prior notification before any future renewals in August. Customer service has refunded one of the unauthorized charges upon my complaint, yet another charge remains unresolved. I stand firm in my decision not to pay for this unauthorized service demand. I seek guidance on escalating this matter to Senior Management and Consumer Protection to address this credit card misuse. I thank you for any assistance in providing contact information for further action. Regards, Donna Clemas

Hello, I have been attempting to access Kindle Unlimited through various channels to read books from an online book club. Although I have been given a link to get Kindle Unlimited for free as a book club member, I keep encountering a message stating that my current account settings do not permit me to access Kindle Unlimited on Amazon. The message advises me to contact customer support regarding Kindle Unlimited on my local Amazon website. After reaching out to customer support, they sent me a Kindle link via email for book access; however, clicking on the link does not allow me to download the desired book. Additionally, I was provided with a subscription sign-up link from Amazon, but upon visiting the page, I am unable to complete the sign-up process. I am unsure of what might be causing this issue. Best regards, M