Amazon Customer Service Issues

I am requesting a waiver of the shipping fee on my order totaling over US$[redacted] for a Western Digital NAS (Diskless) valued at US$[redacted] to be shipped to Singapore. The purchase qualifies for free global saver shipping, but I was still charged for shipping. I kindly ask for assistance with this matter and to have the shipping fee waived. Thank you.

I received a notification from my bank regarding Amazon attempting to charge my account for late fees on rented textbooks. I am frustrated by this situation as I promptly returned the books after the semester ended, around 12/21/15. Unfortunately, the payment was declined due to insufficient funds. I refuse to pay for items I have already returned. There seems to be a discrepancy either during shipping or in the warehouse that led to this issue. I kindly request that further attempts to deduct money from my account cease.

Hello, I bought a Yureka mobile on Amazon. I encountered issues within the warranty period and contacted YUREKA customer service. They promised a replacement, but it has been over 20 days without any progress. Replacements are supposed to be done within 15 days. I am really unhappy with the service and would prefer a refund at this point. Thank you.

I wanted to share my review of Velevel Diamond leggings. Please be cautious with the sizing. The description mentions "fits most," so I decided to make a purchase. Unfortunately, the sizing of these leggings appears to be inconsistent. Another customer got the item labeled as medium, which I assumed would fit me. However, the product I received was tagged as small/medium, and it was too small. I typically wear a size 10 or 12, so I had to return them.

I placed an order on December 20, [redacted] (Order Number: [redacted]-[redacted]) expecting it to be delivered to Canada by January 12. The seller has not given me a valid tracking number, making it impossible for me to track the package with Canada Post. The package reportedly reached Canada on January 4, but without a tracking number, I am stuck. Canada Post requires the tracking information to assist me. I am unsure of what my next steps should be. If I do not receive the package promptly, I would like to request a full refund.

"I keep receiving an error message in my seller account stating that my credit card information is invalid. I have checked, and my card is not expired and has sufficient credit available. Despite this, I am unable to access my account until this issue is resolved. I need assistance to resolve this matter. Thank you."

I purchased 8 clothing items totaling $[redacted]. A notification stated the order was ready for pickup, but only 6 items were shown as delivered, not all as scheduled. The delivery was expected on Saturday, but none arrived. One item was due on Monday. As a Prime member, I am dissatisfied with the lack of updates and unclear status of my order. Amazon's customer service has not met my expectations, jeopardizing customer loyalty.

I received an email claiming I didn't provide requested information, but I have sent all documents since January 30th as requested. The email mentioned the seller's account, but nothing about the buyer's account which is confusing. The documents were needed to enable the Amazon Payments Account. We have been loyal customers for almost 8 years with thousands of orders, so this is disappointing. I hope this is just a misunderstanding. Additionally, I recently made a purchase using the iPhone app, so I'm unsure why there is an issue. We are long-time Amazon customers not only buying products but also running 3 AWS instances for our websites. I urgently need assistance to resolve this as we make numerous orders daily. Thank you.

I purchased an Android box from Amazon last Friday with next day delivery. It arrived on Saturday and after setting it up, I was able to access the Showbox app. While watching a movie, the box crashed, and the screen went black. Since then, the box has been unable to load anything, with the screen staying black. I'm unable to watch anything on it without it crashing and shutting down. I am seeking a resolution for this issue. Thank you.

I placed an order for the My Beautiful Dark Twisted Fantasy vinyl a month ago on Feb. 3, intending it to be a gift. The expected delivery date was tomorrow, March 4, but I discovered it hasn't even been shipped. Frustrated by this delay, I decided to cancel the order as I doubted it would arrive on time. It's disappointing that despite ordering well in advance, it wouldn't be here when I needed it. Any assistance you can provide would be appreciated.

I recently noticed a charge of US$[redacted] on my credit card for an Amazon Prime Membership, which I did not intentionally sign up for. I was unaware of the fees and was taken by surprise. I had unknowingly subscribed to Prime and have not used any of its benefits. I am interested in finding out if it's possible to receive a refund for this charge as I did not want to be enrolled in this program. Thank you.

My account was used fraudulently on Amazon. I have contacted Amazon support three times, but the issue remains unresolved. Even though I reported the fraud before the delivery, the order was not canceled, and my gift card balance has not been refunded. Despite being assured a response within hours since [date], I have not heard back from Amazon in business days.

I am trying to send German products to addresses in Germany using my US corporate Amex card. I placed my initial order, but my account is now locked. I was instructed to fax a credit card statement, but I am unable to get the fax to go through to the provided number. Surprisingly, there is no email listed where I can send a scanned document. I require my account to be unlocked, my first order to be processed, and the ability to place three more orders today.

Hello, I am a customer from Brazil who often shops at Amazon in the US when I travel there. During one of my recent purchases, I received a kitchen set (order # [redacted]-[redacted]) in Miami that was missing the telephone part and had a broken acrylic oven panel. As I only opened the package in Brazil, I couldn't return it as recommended by customer service. I am planning to visit Orlando next month and was hoping Amazon could assist me in getting the missing parts to complete my daughter's kitchen. Thank you.

I reside overseas and purchased a Kindle Fire HD 10.1" in December. Unfortunately, the sound stopped working, and the issue could not be resolved. Due to shipping constraints, I utilize friends to transport items between here and the U.S. Consequently, I bought a new Kindle with the intention of returning the faulty one for a refund, but I was not informed of a potential problem with receiving a full refund. Additionally, the replacement device I received is experiencing significant difficulties with downloads - they are slow, often fail, and some downloads have missing pages. Despite multiple attempts to troubleshoot with customer support, including hard resets and restoring the device, the problems persist. Repeated call disconnections and the need to start over each time are causing frustration. While I believe I could exchange the device under warranty, the wait time for handcarrying it back is concerning as it may result in only an 80% refund once more. Ideally, I seek a full refund for the initial purchase, and either a fixed or new replacement Kindle without financial penalty for the delay, potentially with Amazon covering express, insured shipping overseas, import duties, or expedited resolution within 2-3 months.

Hello, I'm Gerardo Moncayo. A few weeks ago, I opened an Amazon account with the email [redacted] I signed up for Amazon Prime and made some purchases. I received the confirmation email for the first purchase, but later received a message stating that the order couldn't be processed due to billing address issues. They requested my phone number and additional information, which I provided. They then asked for a fax of my statement, but the problem remains unresolved. How can I get assistance with this issue?

Dear Amazon Customer Service, I am writing to report an issue with an undelivered item that I purchased through Amazon. My order details are as follows: Order ID [redacted]-[redacted] for a "DJI Phantom 3 Advanced" drone from seller "Camrise" but processed/shipped by Amazon Prime on January 6, [redacted]. The USPS tracking number [redacted][redacted]09 shows that the package reached a postal processing facility near my location in Miami on January 9, [redacted]. However, the drone was never delivered to me. I have contacted the seller, Camrise, but they directed me to Amazon Prime for resolution. I have been unable to secure a refund because the item was never physically delivered to me. I have since repurchased the same product directly from the manufacturer. Please assist me in obtaining a full refund as soon as possible. Thank you, Patrick D.

I am the Chief Operating Officer of a company called BodiMetrics. We began selling on Amazon in October [redacted]. Recently, we were notified by Amazon that they were removing our product due to a belief that it should be registered with the FDA. We have another FDA-registered device and our current product aligns with a law from Jan [redacted], allowing its market presence without FDA approval by following specific guidelines. We have engaged FDA consultants to ensure compliance. In response to Amazon's action, we provided detailed documentation, including the law, and a letter from our consultants confirming adherence to guidelines. Despite this, it has been 12 days without resolution. When contacting seller central, we are advised to be patient. This situation is jeopardizing our business. Can someone please assist with this matter promptly? - Neil F.

I made a mistake when returning my rented books. I accidentally selected return multiple packages, unaware that they needed to be sent back to different locations. Despite thinking this feature would split the shipments, the packing slip is still combined. I require two separate packing slips to return each textbook rental to its designated location by Sunday. Kindly assist me in reversing the multiple packaging option. Thank you for your help. Contact me at [redacted] or [redacted]

I have been attempting to make purchases on Amazon, but each time I do, they require address verification, resulting in my orders being canceled and my account being suspended. This has occurred for the third time now. In the first instance, my debit card was even canceled, causing a two-week delay in receiving a new one. This situation is frustrating as I have not encountered any issues with ordering from them previously. I am eager for a resolution, as I am willing to provide any necessary verification details and answer any inquiries.