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There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman-leehom's own words
I sent a claim for refund to *****@***.com on **********, and to date have received no reply. The original email contained photos, but the text was:**My name is Dr A C L Lee, and I am a longstanding customer of Amazon.**On ** Jan **** I ordered a "Bonnet Hood Hair Dryer, LC-dolida Soft Bonnet Hooded Hair Dryer" (Amazon Order * ***-*******-*******) --- Sold by DoLida, but Fulfilled by Amazon.**As this item was "Fulfilled by Amazon", I am contacting Amazon for a full refund, as this item is not fit for purpose.**This item was advertised as "** Best Seller in Drying Hoods", and was expensive at £**.** in comparison with other Drying Hoods offered through Amazon. In this sense, I took this to be a premium product. Furthermore, this item advertised a * Years Warranty, again suggesting a premium product.**This item was delivered on ** Jan ****. It was used by my wife's hairdresser on just eight occasions, on Jan **, *** Feb *, **, **, *** Mar *, **.**Today, Mar **, after less than eight weeks of once-a-week use, the rubber collar intended to connect the hose from the hood to an electric hair dryer came almost completely apart from the hose, rendering this item useless. I attach two photographs of the damaged hose end, although there are difficulties in photographing black items! You will see that the fabric has failed. **This item is not fit for purpose because it is insufficiently durable for normal use. The Consumer Rights Act **** Section * requires that goods be of satisfactory quality, including their durability. Section * (*) notes that "The quality of goods is satisfactory if they meet the standard that a reasonable person would consider satisfactory, taking account of ... (a) any description of the goods ... (c) all the other relevant circumstances" where Section * (*): "The relevant circumstances mentioned in subsection (*)(c) include any public statement about the specific characteristics of the goods made by the trader, the producer or any representative of the trader or the producer". As noted above, a two-year warranty is offered, implying the expected lifetime should be considerably in excess of two years.**I see little point in asking for a replacement or repair, as this item --- as implemented --- is clearly insufficiently durable for its intended use. I am happy to return the item as purchased, provided a paid-for return label is provided. However, I hereby request a full refund for the reasons described above.**Please note my new email address, which has recently been updated from *****@***.com.**A C L Lee *****@***.com**If you give me an appropriate email address, I can send you the photos.
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