Hi Amazon,**This is seller Homeguard EU, the registration email address is: *****@***.c...
GetHuman-xiusheng's customer service issue with Amazon.com (UK) from February 2019
Help with my Amazon.com (UK) issue
First: share to improve GetHuman-xiusheng's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-xiusheng's next move: talk to Amazon.com (UK) when they open.
Amazon.com (UK)'s call center is closed now. We will send GetHuman-xiusheng a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-xiusheng may need:
Order number, Billing address, Email address on the account (if applicable), and Name on account
The issue in GetHuman-xiusheng's own words
Hi Amazon,**This is seller Homeguard EU, the registration email address is: *****@***.com. We contacted you regarding our account issue. I just want to know why I can not access to my EU account with any notification??? We have passed the KYC process and have registered our brand on amazon, what's more, we have registered the VAT in amazon.co.uk. Please check the following detailes and help me, thank you.**When I login the sellercentral.amazon.co.uk, it said that "Not Authorised. You A*TOFA*CC*N*S do not have access to the merchant:A*TOFA*CC*N*S. " You can check the attachment of the screenshot for your information.**There is only three marketplace left, like amazon.com, amazon.ca and amazon.com.mx, no EU marketplace anymore.**This is very urgent, please help us soon, thank you! If you need any information, please just tell me.**Seller has provided a call-back number ************** in the country China. If Seller Support associates need additional information to resolve the case, the above number can be used to call the seller during business hours in the country*'s time zone.
GetHuman-xiusheng did not yet indicate what Amazon.com (UK) should do to make this right.
I have an issue with Amazon.com (UK) too
How GetHuman-xiusheng fixed the problem
We are waiting for GetHuman-xiusheng to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon.com (UK)'s attention and get better help faster. Tap below to get started.
Having Amazon.com (UK) issues too?
Get tips from pros & other customers, and get it handled faster: