Amazon UK Customer Service Issues

I had a frustrating experience trying to watch Amazon Prime Dubai Open tennis on my TV. After a lengthy phone call with your representative, the issue seemed to be assigned to a troubleshooter, but I received an email regarding a Kindle book problem instead. I was unsure if it was spam or an error. Interestingly, after ending the call, the TV program started working again. I am cautious about the email I received and hoping for a proper resolution when I try watching again later. Looking forward to hearing back from you.

Amazon.co.uk - Order Dispatch Confirmation Hello, We wanted to inform you that Price Smash [redacted] has dispatched your item. Your order is now in transit and cannot be modified. For returns or to manage other orders, please go to Your Orders on Amazon.co.uk. Estimated Delivery: Tuesday, February 26 Tracking Information: Your order was shipped to: Ramesh Panchal 5 MIDDLEFIELD DRIVE BINLEYWOODS BINLEY, CV3 2UZ United Kingdom For delivery notifications and tracking on the go, use the Amazon Mobile App on your mobile device. Delivery Details: - Folding Walking Stick In Black - Portable and fully adjustable design - Lightweight aluminum with non-slip foot - Sold by Price Smash [redacted] - Total: £3.34 (Paid by Gift Card) If you encounter any issues with your order, please reach out to Price Smash [redacted] for assistance. We look forward to serving you again soon.

Hello, I'm Liliane Kupina, a French writer from Montréal. My book "Le Mur sans voix" was published in June [redacted] by Mélibée in France and promoted on Amazon UK by the publisher. However, since November [redacted], Mélibée has ceased operations. Despite this, my book is still listed on Amazon UK for sale. As the rightful owner of the rights, I trust that Amazon will compensate me for the sold copies on their platform. Failure to do so would be considered fraudulent. I kindly request a detailed sales report and my author royalties. Thank you for your attention. Best regards, Liliane Kupina, Author of "Le Mur sans voix."

I made a purchase of a wooden box from Hobbycraft through Amazon on 31.1.[redacted]. There was an issue with my first login attempt during the ordering process which resulted in an error. I placed the order again, and later that evening, I saw that the first order was also successful. I contacted customer service and was told that only one box would be delivered, with the second order being canceled immediately. However, I have noticed that a payment of £18.50 was deducted from my account twice on that day. I received one box a few days later, but I believe I have been charged twice incorrectly. I kindly request a refund of £18.50 for the duplicate payment as I only received one box. Thank you for your assistance. Sincerely, Dr. I Kirchner. P.S. The initial order was mistakenly placed under my son's name, Fritz Kirchner, while the second order was correctly placed under my name. I spoke to a customer service representative that evening and was assured of only one box being delivered. Unfortunately, the duplicate payment is still reflected on my bank statement today.

Hi, I recently came across several emails in my junk folder from Amazon Order, all titled 'Amazon Order Confirmation' and each sent on different dates. The emails detailed a purchase of a $[redacted] gift card made using an unknown device on my Amazon account on February 3, [redacted]. There was a link in the email labeled 'Cancel The Order,' which led me to a website called Orders Checking, adding to my concern. I have never used Amazon before and don't have an Amazon account. This situation has caused me significant worry and stress, especially since I don't know the recipient of the gift card. I kindly request assistance in investigating this matter to understand what is happening. Thank you.

A few weeks ago, I spoke with a customer service representative about my UE Megaboom order placed in August to address an issue covered by the 2-year manufacturer warranty. After moving overseas, it took some time to print the return label. During the conversation with Lady Lourdes from customer service, we did troubleshooting, and she confirmed a full refund and replacement. She was supposed to call me today but didn't. Now, with a family member present, I'm eager to print the return label to send the item back to the UK for the refund and replacement. The order number is ORDER #[redacted]-[redacted]. Even though there may be vendor issues with Amazon, I seek help with this matter promptly due to the warranty coverage and the malfunctioning product.

I'd like to share an important message. Please consider not accepting a microchip, as described in Revelation 16 of the Bible. It warns about a mark on the right hand or forehead restricting buying and selling. The passage refers to the number [redacted]. Stock up on food and water as a precaution. Jesus Christ may return around [redacted]. If you already have a microchip, consider removing it before quitting your job, but you can continue working until it's removed. Spread the word to others. Stay safe!

Hello, I wish to report an issue regarding a purchase I made from Bramley Farm. On December 12, [redacted], I ordered the “Mowgli Street Food” cookbook with an estimated arrival date of December 18, [redacted]. Despite waiting patiently, the product did not arrive. Upon further investigation, I discovered that Bramley Farm is a fraudulent seller. Many customers have not received their orders or refunds. It is concerning that the seller is still operating on Amazon despite numerous complaints highlighting their dishonest practices. I have not received any communication or refund from Amazon regarding this matter. I am disappointed with this situation and demand an explanation. I have already informed the media as I work in that field and will likely receive some coverage on this issue soon. I would appreciate a resolution to this problem promptly. Thank you, A. P.

I reside in Norway and recently felt compelled to sign up for Amazon Prime to purchase a gift. Despite subscribing for the 30-day trial to explore the video streaming, I have found that no content is accessible in Norway. Can this be rectified? Is Prime Video not available in Norway? If not, why do I see the icon on my Apple TV and can log in? Without access to Prime Video, I fail to see the benefit of my Prime membership since I still incur delivery charges for orders in Norway. Kindly advise on accessing Prime Video or canceling my subscription.

Subject: Issue with Amazon Prime Account Dear Sir/Madam, I am writing to address an ongoing issue with my Amazon Prime account under Miss C P Hallahan. I recently updated my payment method from a Santander card to my Halifax debit card, but Amazon has continued to charge both cards. This has led to me being double-billed for my subscription. Unfortunately, I am unable to locate a contact number for Amazon customer service to resolve this matter directly. The charges began appearing on my Santander credit card in February, and I have yet to review statements dating back a year to determine the full extent of the overcharges. The situation is causing financial inconvenience as payments are duplicated. I kindly request a refund for the overcharged amount and for payments to cease on the old credit card promptly. Your attention to this issue is greatly appreciated, as I aim to maintain a clear record of this case. Please respond to this email address to continue communication. Sincerely, Catherine Hallahan Email: [redacted] 14 Bridge Way, Twickenham, Middlesex, TW27JJ

I recently made two separate orders, one for a motorbike video recorder and another for Fitbit watch straps. When I went to collect the parcel at the post office, I expected to receive both items together as indicated in an email notification. However, upon inspection, only the video recorder was inside, and the Fitbit watch straps were missing. Strangely, the parcel did not seem properly sealed with glue or tape, which may have led to the smaller item falling out during transit. I have preserved the box and taken photos for reference. I kindly ask for a prompt resolution as my wife was looking forward to using the Fitbit watch straps. Thank you. - J.

Hello, I am seeking assistance regarding a parcel I returned to Amazon on February 28th, with tracking number P[redacted]. The tracking information has recently changed, stating it was dropped off at a parcel shop on a different date than I actually returned it. I am wondering if it has been received by Amazon. Thank you for your help in advance.

In February [redacted], I was charged £7.99 twice, on the 4th, and then an additional £7.99 on the 6th, 21st, and 22nd, totaling £39.95. As of March 7th, [redacted], I have already paid £23.97. I'm a Prime member and intended to subscribe to Amazon Music monthly. I am confused about these charges and would like a refund for both months. Starting in April, I am willing to pay for Amazon Music after my trial period. I'm considering seeking legal advice regarding these unauthorized charges, but I prefer to resolve this matter promptly and amicably. I will instruct my bank to stop any future payments until this is clarified. Thank you for addressing this promptly.

Hello, I'm Ayellet Tsadok, residing in Berlin, Germany. Typically, I make purchases on Amazon.de. I recently opened an account on Amazon UK to avoid delivery fees when sending a gift to a friend there. Last Sunday, I ordered Story Cubes using the Amazon free trial delivery. Unfortunately, I didn't receive an email confirmation, and my attempts to contact UK customer service revealed that my account is on hold, preventing me from signing in. I aimed to surprise my friend's daughters with this game, but now I'm at a loss. The payment went through, the product isn't delivered, and I can't cancel Prime. This situation is new to me, and I hope for a positive resolution. I urge for assistance and would appreciate compensation as a loyal Amazon customer with different accounts. I eagerly await your reply. Best regards, Ayellet H. Tsadok

Dear Sir/Madam, I am writing to address a recurring issue with my deliveries. Despite specifying my office location in a business park for delivery, I have experienced multiple instances where the delivery attempt fails, despite receiving confirmation emails in the morning. This has become a frustrating pattern as the delivery person claims unsuccessful attempts even when I am present at the office. I am seeking to raise a formal complaint regarding this ongoing problem and would like to request an immediate cancellation of my prime membership. Best regards, Anita Berencsi

I noticed a charge of £43.96 for Amazon Prime on February 25, [redacted], debited from my bank account. I did not receive any email notification about this transaction. My purchase history only shows Kindle book purchases with no record of this Amazon Prime (France) charge. On February 28, I spoke with a consultant via online chat who confirmed this discrepancy and informed me that they reported it to Amazon. I was told to expect an email from Amazon within 24-48 hours, which has now passed. I request that the £43.96 be refunded promptly as I did not authorize this purchase. I was in Belgium at the time, not in France. Please address this issue urgently. Thank you for your help. - M. Gram

I have received an email confirming orders I did not place. Although no charges have been made, I am confused by this. The order number provided is Order #D01-[redacted]-[redacted]. The email lists Apps for Android from Amazon Media E.U. Sarl and Spotify Music for Fire TV also from Amazon Media E.U. Sarl, each priced at £0.00. The total order amount is £0.00, with no VAT charges. The email suggests troubleshooting tips for downloading apps and mentions visiting Amazon Appstore for Android. It also includes recommendations of items that customers typically buy alongside the ordered apps. The email states not to reply as it is from a notification-only address.

Hello, I have been struggling with this service for some time. I recently found out that it does not address UK issues. I have been trying to fix my second Amazon Fire Stick, which stopped working right after its short warranty ended. I have tried multiple new remote controls and batteries, researched various articles, and even attempted to use the app on my phone. I am hesitant to purchase a new one as this device seems unreliable. Could you please consider replacing the product, including the stick and remote? This experience is tarnishing Amazon's reputation. Thank you.

Hello, I am Dhanpal. I am extremely frustrated with Amazon. I placed an order on February 18th, and on the 21st, I received a message stating that my item had been delivered, but I never received it. I contacted Amazon customer service on the 21st, and after multiple calls, they informed me that the item was delivered and therefore, they will not refund me or send a replacement. I have kept records of all my interactions with them on my phone. This experience has been disappointing, and I never expected this from Amazon. I feel like I am being cheated as a customer. I am even considering taking legal action over this matter, despite it being a small amount of money. I will make sure to share my negative experience on various platforms and advise my friends against shopping on Amazon due to their poor customer service.

Yesterday, when attempting to order a Kindle book, I encountered an issue where my account requested an expired card's expiry date. I reached out to customer service via email, receiving guidance to contact them through a link, which unfortunately did not work. I then requested a callback, but received another email directing me to go to amazon.co.uk/contact-us instead. Given the sensitivity of this matter, I prefer speaking with a representative rather than exchanging details via email. You may reach me at 07[redacted]81 or [redacted] Please advise on the next steps. Renate.