Amazon UK Customer Service Issues

My name is Lillian May Walker, and my email address is [redacted] My husband and I purchased two Opti-mist Dimplex fires, each costing over £[redacted]. Unfortunately, both stopped working after only eighteen months. Dimplex's response was disappointing - they stated that since we were out of warranty, it was no longer their concern. In a letter my husband wrote (which could not be sent due to security reasons), he expressed concern about his customer rights being violated. The first Dimplex fire stopped working after two years despite proper care, and the second one stopped working after just eighteen months. Even though we used soft filtered water and maintained the fires diligently, we were told it was the transducer issue, which would cost £59 to replace. Despite purchasing a new transducer, it only worked for a week. I have reached out to their customer service department three times via letters.

I have previously sent six emails regarding this unresolved issue. I self-published the book "Biscuits & Cookies" by Tim Fisher through CreateSpace via Amazon on October 28, [redacted]. I ordered [redacted] author copies from the USA, but due to delays, I purchased 10 copies from Amazon UK for book signings. One of these copies was defective with extra pages. Despite sending proof photos and order numbers multiple times, CreateSpace did not address the issue. Subsequent orders also had defective copies, leading to delayed royalty payments. After a phone call from the USA advising me to seek a refund from Amazon UK, I faced email complications with erroneous advisor accounts. The order numbers for the defective copies are [redacted]-[redacted] delivered on November 1, [redacted], and [redacted]-[redacted] delivered on November 7, [redacted]. I am frustrated with this ongoing problem and seek a refund for the two faulty books purchased. The convoluted returns policy hinders my ability to resolve this matter independently. Please address this issue promptly and explain the lack of response from Amazon. Tim Fisher

Dear Sir, I am writing to express my frustration regarding the return of an item as per the email trail below. I returned the item on 7th December and have yet to receive the full refund that was promised. The item was shipped to the address in KY11 8ST, along with the order notice enclosed. Despite being informed two weeks ago that the refund process was not completed, I still have not received any update on the status or timeline for the refund. Could you kindly provide me with an update on the refund status and when I can expect to receive it? Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance. Sincerely, L. B.

On January 4th, I contacted Amazon Customer Service about receiving a fire stick instead of a remote. They informed me I could keep the fire stick. I received an email confirming a replacement remote was being sent without the need for me to return the fire stick. I now received a request to return the fire stick or face a charge, which seems unfair given the mix-up.

I have an Amazon account. On January 16, [redacted], at 8:26 PM, I tried to purchase 5 baby safety items, but the payment failed, so I abandoned the order. After updating my credit card details, I re-ordered the same items and got an email confirmation with order number [redacted]-[redacted] at 8:54 PM. I never received an email confirmation for the initial abandoned order [redacted]-[redacted]. Surprisingly, on January 17, [redacted], at 11:51 AM, I received a dispatch confirmation for the abandoned order, followed by another for the re-ordered items seconds later. I received both sets of goods but wish to return one. I'm unsure how payment was processed for the first order since I didn't get an order confirmation. I'm also curious if it's possible to manage the security code for my registered credit card myself for each purchase on Amazon.

Hello, My name is Diana. I opened an Amazon account last summer in a hurry to purchase a gift for delivery to the UK, and I have been using it for shopping since. Recently, I tried to log in on a new laptop to use my trial Prime membership and watch movies, but I wasn't receiving the verification code at my email address. Upon investigation, I discovered my account was registered with the wrong email ([redacted] instead of [redacted]). I couldn't reach Amazon as the notifications were going to the wrong email. I managed to create a new email address and account to get the verification code but find it inconvenient to have a separate email just for Amazon. This situation caused me anxiety as my account had payment information stored. I would appreciate assistance in moving my account to the correct email and potentially extending my trial Prime membership for further testing before subscribing annually. Thank you

My name is Yahya, and I am requesting my refund. It has been 4 weeks, but I have yet to receive it. I have visited the bank, and they confirmed that the funds have not been sent. I have a letterhead from the bank as proof. I am frustrated with the foreign call centers as they keep disconnecting the calls. I have been calling daily for the past 4 weeks without any resolution. I am not wealthy like your manager, and the delay in refunding my money is causing me financial stress. Despite receiving emails promising the refund, it has not been processed within the specified timeframe. I have provided the necessary documentation to support my claim but have not received a response. I urge you to expedite the refund process, as my bills are overdue. My contact number is [redacted].

Dear Amazon Customer Service, I am writing to you to address a recent interaction with one of your representatives, Rochelle. During a call I made on January 9, [redacted] at 18:15, I found Rochelle's customer service skills to be lacking. While she was not rude, she repeatedly spoke over me and failed to provide direct responses to my inquiries. I requested to speak with a supervisor, who was said to be busy and would call me back, but I never received that call. I urge you to review the call recording, investigate Rochelle's behavior, and ensure appropriate customer service training is provided. Please confirm in writing if my call was escalated to a supervisor, as Rochelle claimed, and explain why I did not receive a callback. I managed to resolve my issue independently, but I expect a written apology and any gesture of goodwill you deem suitable. I await your response to these concerns. Sincerely, [redacted]

I recently bought 2 American Tourister luggage suitcases on Amazon, but I am dissatisfied with the quality of the material. I have been trying to return them for a month now. Despite Amazon sending return labels, the collection person has not been able to collect the suitcases citing various reasons like the bags being too big. I tried dropping the bags off at a Hermes collection point in Southall but faced difficulties there too. I have spent time and money trying to resolve this issue with multiple calls to Amazon's service center, and I even lost income from missing work. The collection person falsely claimed that I did not answer the phone or that the door was closed, which is untrue. I would appreciate it if someone could assist me in resolving this frustrating situation. Thank you.

I recently purchased three 4-way extension leads with built-in USB from Amazon and was disappointed by the excessive amount of packaging used for such a small item. The product was wrapped in multiple layers of plastic, placed inside various boxes and bags, which felt unnecessary and environmentally irresponsible. As a consumer, I believe that Amazon, as a major online retailer, should lead by example and promote responsible packaging. Excessive use of plastic and non-recyclable materials is concerning, especially in today's environment-conscious world. I plan to leave a product review once I assess its quality, but I hope Amazon considers urging manufacturers to be more mindful of their packaging choices. As someone who works in the packaging industry, I understand the balance between product display and protection during shipping. The wasteful packaging for this item was disappointing, and I urge Amazon to prioritize eco-friendly packaging solutions. I expect better from a company of Amazon's caliber and hope to see improvements in the future. It's disheartening to receive a simple product accompanied by so much unnecessary packaging, adding to environmental concerns and waste accumulation. I hope Amazon takes this feedback into consideration for future shipments. Sincerely, Peter

I came across an advertisement for a concerning product targeted at parents, a fleece baby swaddle sleeping bag with a hood. Babies should not have their heads covered while sleeping to avoid overheating and potential suffocation risks. It's safer to use light blankets or baby sleeping bags with arms exposed to regulate temperature. This specific product could lead to infants overheating as they cannot control their body heat. It's important to consider the appropriate room temperature for babies and avoid products that restrict movement or cover their heads. This item raises serious safety concerns, especially in cars with heating on, where parents might not realize the baby is getting too warm. It's crucial to ensure that baby products are crash-tested for car use. I'm alarmed by such a hazardous item being sold, particularly by a reputable company like Amazon. The need for proper product reviews and accurate descriptions is evident. This hooded fleece swaddling sleeping bag poses risks and should be recalled. As a safer alternative, using a light cloth or blanket for swaddling without covering the baby's head is recommended. It's essential to prioritize baby sleeping safety above all.

Dear Amazon Customer Service, I noticed a notification in my Amazon app suggesting that my package may have been mistakenly sent to a depot in Italy. I am concerned about the status of my order (order number: [redacted]-[redacted]), which I made on February 2nd and was supposed to be delivered today. The tracking ID is Q[redacted]3. The item is a set of Crazy Brains neodymium magnets sold by Amazon EU S.a.r.l. I have not received any email regarding this issue, only the app notification. Thank you for your assistance. Sincerely, Catherine B.

I recently opened a phone account and made an order. However, I received an email stating that my order was placed on hold and my account was locked. Despite sending a bank statement to verify my billing address, my account remains inaccessible. Customer service assured me that my concern would be escalated, but after waiting for over a month, the issue persists. I attempted to create a new email account and place another order, only to encounter the same problem once more. To make matters worse, I have now been charged for prime service without being able to utilize my account effectively.

Hello, I accidentally ordered two Epson printers along with extra ink packs. When they were delivered on February 5th, I realized my error. The delivery courier, who had difficulty communicating in English, took back one printer after a confusing conversation in a foreign language. I returned the remaining printer and two ink packs following the proper procedure. I have received emails confirming a refund for one printer and one ink pack, but there has been no update on the second ink pack or the unconventional return of the other printer. The order numbers are #[redacted]-[redacted] and #[redacted]-[redacted].

I have received the email regarding my order placed on December 23, [redacted], with Order# [redacted]-[redacted] for the "Edward Gorey [redacted] Mini Calendar." The email informed me that the item is still being obtained and a delivery date will be provided soon. However, I tried to cancel the order online, but it requires me to contact Customer Services due to it being part of a shipment. I am requesting the cancellation of my order for the calendar as it is time-sensitive. Thank you.

Two weeks ago, I placed an order for two shipments of chocolate to be delivered to London by Valentine's Day. The anticipated arrival dates were February 1-5, but I've just learned from my son that the packages have not arrived. One box contained 15 large Hershey bars and a selection of smaller chocolates, while the other had an assortment of Hershey mini chocolates. Could you kindly look into what may have occurred with the delivery and provide an explanation for why the items were not received? You can reach me at [redacted] or on my cell at [redacted] in California.

I was recently asked to review a screen protector cover I received, but I just got an email saying my review won't be used due to alleged rule violations. My husband and I have been loyal customers since your company started in the UK, previously using the US site. This treatment is shocking. Despite being almost 60 years old, I feel like I'm being scolded like a child. This experience has made me consider canceling all future orders, a sentiment shared by my husband and son, who are also regular shoppers. I have Amazon Prime and Alexa, but after this, I feel so angered that I'm contemplating disposing of them. I won't even give them away; instead, I plan to inform everyone I know about this incident to deter them from purchasing from your company. Caron Clark

A package was delivered to my residence at 22 Harrow Down, Winchester, Hants, SO22 4LZ today. Unfortunately, it was addressed to someone who doesn't reside here. Upon informing the delivery driver that the intended recipient lives at 28 Harrow Down, he took the package. Somehow, it was then left on my doorstep later on. The package is still outside, exposed to the elements and the risk of theft. I kindly request that it is retrieved promptly for delivery to the correct address.

Hello, I recently bought a pair of [redacted] Pac boots from your Amazon site for a trip to Norway. Initially, the boots seemed fine, but soon I found they were causing irritation on my heel. Unfortunately, being already in Norway with no other snow boots, I had to endure the discomfort throughout my trip. I resorted to using plasters and an extra sock for relief. Despite not usually complaining, I now have uncomfortable boots. My girlfriend got Pac T's at the same time and had no issues. Is there a way to address this under warranty? I believe Sorel is a reputable brand, so I am disappointed with this experience. Looking forward to your response. Thank you, Thomas Dunn Amazon Order number: # [redacted]

Subject: Assistance Needed with Return Dear Customer Service, I am seeking assistance regarding my order #[redacted]-[redacted]. I inadvertently failed to return two Wilton Bradley Large 20" Retro Jump N Bounce Adult Kids Space Hoppers due to a defect. They are untouched in their original packaging, stored with Christmas decorations, and untouched. Could the return deadline be extended so I can send them this week? Your help in this matter is greatly appreciated. Thank you, A. O'Brien