Amazon UK Customer Service Issues

My account has been blocked since around December 26, [redacted]. Despite multiple attempts to contact customer service on December 31, [redacted], and January 1, [redacted], the phone line was unresponsive. I provided the necessary evidence promptly when prompted for it, but since then, I have not received any updates from Amazon. I have persistently followed up to no avail and even need to return a faulty product. Once I resolve the return, I plan to close my Amazon account due to this unacceptable treatment. I will also share my honest feedback about this frustrating experience. Dealing with the account issue while also handling a faulty product has compounded my dissatisfaction. I am unable to return the item because my account is locked, and contacting the manufacturer directly has proven unhelpful. This whole ordeal has been incredibly disappointing. It's disheartening to experience such poor customer service; I demand better communication and resolution. This ongoing struggle with Amazon has left me deeply disappointed and dissatisfied.

Subject: Delay in Delivery of Order # [redacted]-[redacted] Dear Amazon Team, I am writing to follow up on my recent communication regarding the non-delivery of my order under # [redacted]-[redacted]. I appreciate the assistance provided by Neil in investigating this matter. My sincere apologies for any inconvenience this has caused. Please be advised that the item was marked as delivered but has not reached me yet. I have not received the package. I would like to request a refund for this order since I will be purchasing a projector from another supplier as discussed. Your immediate attention to this issue and processing of the refund would be greatly appreciated. Thank you for your understanding and support. Best regards, Anthony (Tony) P.

Order number [redacted]-[redacted] I was informed that my item wouldn't arrive until the 24th, so I canceled the order. I was displeased as it was a small bottle at a high price. Despite giving one star for performance, the seller shipped the item anyway. They want me to remove the rating before providing return labels, which I refuse to do. The item arrived on the 22nd but was no longer needed for Christmas. I need the return labels to send back the unopened product for a refund. Please respond promptly via this email to keep a record of my case. Sincerely, R. Hicks

I encountered an issue with a return. Originally missing a Cateye flex bracket from an order, customer service agreed to send a replacement. The missing item arrived separately after, and I requested to cancel the replacement, which was confirmed via email on 15/12/18. Despite this, an unwanted replacement arrived before Christmas. The Catyeye Flextight H34 was incompatible with the Cateye front light 500XC, even though they are often bought together. Wanting to return the items within the policy deadline of 31/01/19, I hesitated when the return postage cost of £3.99 exceeded the item's value of £5.83. I chose not to return due to the cost. Upon receiving an email requesting the return or a £6.95 charge for the replacement, I printed a return label but couldn't find a shop accepting QR codes. Despite numerous attempts, I can only print QR codes. I wish to return BOTH Cateye Flextight brackets, pay one delivery charge, and receive a small refund. Can you assist with a suitable return label and agreement for returning both items?

Complaint Letter Against Ace Delivery Solutions Ltd Dear Sir/Madam, I would like to bring to your attention an issue I experienced with Ace Delivery Solutions Ltd while working as an Amazon Flex Delivery Driver. On December 12, [redacted], I joined as a driver under the supervision of a subcontractor named Bashir, who operates at the Amazon Flex Depot in Enfield Depot EN3 7PZ. Despite following all guidelines and attending required training sessions, I decided to resign after completing my last delivery on December 15, [redacted]. However, to my dismay, I have yet to receive payment for my services as promised. Efforts to contact Bashir regarding my payment have been unfruitful, as he has refused to provide any explanation and even resorted to misleading the authorities about our interaction. I am now considering legal action against Ace Delivery Solutions and seek your assistance in addressing this matter and investigating Bashir's conduct. I appreciate your attention to this issue and would like to resolve it amicably. Please feel free to reach out to me for further information. Sincerely, Michael Stuart Goncalves

I placed the order ORDER # [redacted]-[redacted] on December 8th. The tracking number is Delivery By i-parcel, with the Tracking ID AEILTN[redacted]6. The courier company said they couldn't deliver it due to a bad address and are returning it to Amazon. I've tried to return it on my account, but it's asking for return shipment labels that I don't have. Can you confirm if you received the order back and if my account (original payment method) has been refunded for the full value of the order? Thank you.

I've been trying to engage in Live Chat but can't seem to find a way. I have encountered an issue where the straps on 2 Fitbits I purchased from you came undone, leading to the loss of both devices. After reaching out to Fitbit and the Fitbit Community for assistance, I was informed that the Charge 2 model has not been sold for months. However, I bought a "Charge 2" from Amazon on December 5th to replace the first one that fell off. I am unable to return the Fitbit now. Below is my review on Amazon UK as Melanie Gregory, detailing my experience with the products. Despite my satisfaction with the actual device, I believe the issue of the strap coming undone needs to be addressed urgently, as it seems to be a common problem according to the Fitbit community.

I have noticed that I have been repeatedly charged £7.99 monthly with a reference to Kindle on an old, unused credit card under the name Judith Peak. The address associated with this card is 23 Marlborough Close, Ramsbottom, Bury, BL09YU, where I have not resided since December [redacted]. I currently pay for Netflix and Amazon Prime under my new account Judith Connolly at £7.99 per month, which caused me to overlook this charge. Could you kindly email me confirmation regarding this charge? For security purposes, my date of birth is 24.07.65. My old email address, [redacted], is no longer in use. Please contact me at my current email, [redacted]

Hello, I purchased a pair of glasses for men priced at £20. After proceeding to the payment step, a message appeared saying that my order was successful. However, I did not receive an email confirmation. When checking my bank account today, I noticed two charges from Amazon on January 3rd: one for £28.58 and another for £7.99. I would like a refund, and I plan to contact Amazon to cancel any future payments. My name is Nathaniel Cid, and I reside at [redacted] Petershill Road, Flat 3/2, G21 4AL, Glasgow.

Hello, I am a loyal Amazon customer who frequently makes purchases. Recently, I have noticed a concerning trend where individuals, who claim to work for Amazon, are approaching me to sell high-value electronic items they have allegedly stolen from Amazon's depots. As a shop owner, this has raised concerns for me as well as for other customers who order valuable items. I wanted to bring this issue to your attention to ensure the safety and legitimacy of all transactions on Amazon. I have been a dedicated customer of Amazon for a significant period, based in Birmingham, and it's essential to address and investigate this issue to protect the integrity of the platform's services.

I received notice that my order was delivered to a neighbor two floors above me, but I don't know them and haven't been able to retrieve my items. I've tried contacting them by leaving a note and knocking on their door without success. The orders in question are: - Order # [redacted]-[redacted]: "Mindfulness: A Practical Guide to Finding Peace in a Frantic World" - Order # [redacted]-[redacted]: "The Life-Changing Magic of Not Giving a F*ck" and "How Do You Like Me Now" It's been four days since the expected delivery date, and I would like replacement items sent to a different address for my convenience.

I ordered two Giant Teddy Bears with Big Footprints on December 14th with order number [redacted]-[redacted] for my grandchildren. However, I am disappointed with the quality as both bears have holes appearing at the seams. Despite my daughter's attempts to stitch them up, more holes keep appearing. This has upset my young grandchildren as these bears were at the top of their Christmas list. Now that the items are unpacked from the vacuum packages, they stand at 39 inches tall. I would appreciate guidance on how to have these items replaced promptly. Thank you in advance for your assistance. Sincerely, D. Pollard

I placed an order on Saturday, 5 January [redacted] with Order #[redacted]-[redacted]. After discovering that Amazon did not provide a specific delivery date and there could be a stock issue, I decided to cancel the order for a refund. I need the item for a birthday gift and it is crucial to have a confirmed delivery date. Unfortunately, I couldn't find a way to reach Amazon for assistance. The current order status indicates an unknown delivery date, so I kindly request to cancel the order and process a refund. Otherwise, I will have to dispute the charge with my credit card company.

My son was incorrectly charged for Amazon Prime, which he hardly uses. I previously canceled my account due to a hacking incident with my bank details that was never resolved. I request a refund for my son or will escalate the issue. Please email me for further communication to arrange the refund and provide my son's details. If not resolved, I will contact the ombudsman.

I recently discovered that someone made an unauthorized purchase using my Amazon gift card, under the order number [redacted]-[redacted], with a delivery address in Russia despite me residing in the UK. The order was placed on January 8th at 1:36 am, a time when I was asleep. I immediately canceled the order once I noticed it in the morning before it was dispatched. I have contacted the seller, who unfortunately informed me that the order had already been shipped and could not be cancelled. They suggested I contact Amazon and my card issuer to report the fraudulent activity. I kindly request help in refunding my gift card, canceling the item, and looking into this situation further. Thank you for your assistance.

I recently purchased the Kids Edition Fire 7 for my 2-year-old daughter for Christmas. Initially, the profile layout showed apps in a black screen that could be scrolled to the right and left. However, the layout has changed to one long page with various apps, making it challenging for my daughter as she keeps accidentally downloading apps. I've tried factory resetting, creating a new Amazon account, removing and re-adding Kids Unlimited, but the issue persists. The layout should be child-friendly, similar to what was advertised, but it's not the case currently. I need assistance in changing it back to the original layout. Thank you. S.

On December 18, [redacted], I received my order. The delivery man arrived and, without waiting for my daughter to respond, placed the parcel inside our house. My daughter and our dogs were the only ones home at the time. I contacted Amazon immediately about this unacceptable behavior. Despite apologies, I never received a follow-up call as promised. When I called Amazon on January 3, [redacted], the representative's communication was difficult. I reiterated the need for Hermes to contact me promptly. I expect Hermes to fulfill their promise and call me. Additionally, I request the goodwill discount on my next order to be applied without the undisclosed conditions mentioned to me during my call on January 3, [redacted]. Sincerely, John M.

I received an email from Amazon stating that my order had been delivered to my neighbour Rachel at 48 Addison Avenue. However, there is no Rachel at that address, and they do not have my package. I have checked with other neighbours, but no one has received the package. I am unsure about the whereabouts of my order. Adam Raphael from 50 Addison Avenue, London W11 4QP. Telephone: [redacted]-[redacted], Mobile: 07[redacted]79.

On December 12th, I was told I'd get a refund of £71.91 for my Amazon Prime membership. However, I still haven't received it, and I got charged for December. Can you confirm the refund and cancel my Amazon Prime subscription? Thank you, P.D. Innes It's stated that I'm not a member. I'd like to cancel it and get a refund. Otherwise, I'd like to remain a member. 10:52 AM GMT Dennis Jairo (Amazon): Hi, I'm Jairo. I see you want a full refund for the prime membership. By the end of this chat, I'll resolve your concerns. Are you P.D. INNES? 10:52 AM GMT P.D. INNES: Yes 10:54 AM GMT Dennis Jairo: Let me cancel your prime membership and refund 7.99. 10:54 AM GMT P.D. INNES: I've been paying monthly for about two years, so I want more than 7.99. 10:56 AM GMT Dennis Jairo: Understood. You're eligible for a 71.91 pounds refund for 9 months. 11:01 AM GMT P.D. INNES: Perfect. Thank you. 11:02 AM GMT Dennis Jairo: If you need further assistance, let me know. Have a lovely day! User address redacted

I am still waiting for a refund of £85.98 to be processed back onto my credit card after returning an item for the second time. I purchased the HIVE [redacted] Hub on 08.01.19, and it was delivered the next day. After encountering issues with the device and being advised by Hive's support team to contact Amazon for a replacement, I used the returns system to get a new one. Unfortunately, the replacement also had the same problem, leading me to return both devices. The first return was processed through Hermes Collect, with the second being sent back via Royal Mail 48hr service. Despite returning both items with proof of postage, I have yet to see the refund reflect on my credit card account ending in xx3000. I would appreciate it if you could provide me with an update on when the refund will be processed.