Amazon UK Customer Service Issues

Dear Sir/Madam, I am inquiring about an unauthorized transaction that occurred in my account on December 20, [redacted]. A charge for Amazon Premium was made, but I do not have this subscription. I have already alerted my bank and they suggested I reach out to you. However, finding the appropriate contact details has proven to be challenging. I am seeking clarification on this purchase as my records show my last legitimate transaction was on November 12, [redacted], where I purchased books. It appears there has been fraudulent activity. I anticipate a prompt response, as I am preparing for a holiday. Kindly communicate with me via email. Regards, Blanka Penxova

Hello, I purchased two Christmas presents through Amazon Prime scheduled for delivery on Thursday. Unfortunately, the gifts have not arrived as expected. Upon tracking my parcel with Hermes, it shows that the delivery attempt was unsuccessful. Surprisingly, I was at home the entire day and our doorbell is quite loud. Despite this, there hasn't been any follow-up delivery attempts. Contacting Hermes has been unsuccessful, and I have not received any updates from them. I am disappointed that my Amazon Prime subscription has not delivered as promised, and I worry my young nieces will be let down by the delay. I realize this issue lies with Hermes and not Amazon, but any assistance in locating my parcel would be greatly appreciated. Thank you, Merry Christmas! A.N.

I have been waiting for a delivery since 11 a.m. today. Around 4 p.m., the tracking said it was only 2 stops away, but then it suddenly showed the message that the parcel delivery was attempted but unsuccessful. This cannot be true, as I am at an office address with two other people, and we were all by the door with no delivery attempt made! I really needed this package for Christmas and now I am very disappointed. The courier company's name was not provided, so I cannot even reach out to them and inquire. I was actively tracking the driver's location on the map and when the "attempted delivery" message popped up, the driver was nowhere close. I am extremely dissatisfied with this service. I wish they had provided some contact information so I could have arranged to receive my parcel today as scheduled.

I recently made a purchase on Amazon and experienced some issues with the delivery. One item, a light, arrived without any problems. However, the mini walkie talkies I ordered were marked as delivered today but actually arrived two days ago. On the other hand, the child's elf outfit that was also supposed to be delivered two days ago has not yet arrived. I'm uncertain if there was a mix-up with the orders or emails. It's now 8:00 pm, and I haven't received any additional packages. I was hoping the elf outfit would arrive tonight instead of the walkie talkies. Could you please provide information on the whereabouts of the elf costume and an estimated delivery time? I require it by Monday morning at the latest. Thank you, Sarah B.

I recently contacted your complaints department after spending an extensive amount of time trying to reach them. I find the current level of service to be inadequate. This experience has been distressing, resulting in physical and emotional strain due to the poor customer service. If this matter is not resolved promptly by Amazon, I will cease to make any future purchases from them. The issue arose from ordering a single item, "WOW Pack of 8 Christmas Money Wallet Gift Cards & Envelopes - Novelty Designs," but receiving three items instead. I have faced unnecessary complications in attempting to rectify this simple mistake. My name is Michael C., and I reside at 21 Park View, Southampton, SO15 2NY. I urge Amazon to promptly address this error, remove the excess items from my account, and regain my trust as a customer before I consider other options.

I had a parcel delivered this afternoon which was ok but I ended up with a delivery van left on my drive. The driver was collected by another van and taken away somewhere else. Then, another van turned up with no parcel so, in total, I had 4 vans on my drive. One of your drivers verbally abused me when I asked him to leave my property even though he hadn't made a delivery to me. The vehicles involved were FY68 UMS, YP68YHN, and YT68LVS. The driver of the last vehicle was the one who verbally abused me. The fourth van was the delivery van, so it was justified to be at my address. This incident upset my elderly parents, who thought someone was trying to break in. Luckily, I arrived home at the right moment. I will not tolerate this behavior from your company or its delivery drivers.

Hello, I am disappointed to receive another email from you regarding this issue after your initial email dated October 11, [redacted]. I previously responded to your October 11 email, explaining the reasons for the returns and apologizing for the increased number of returns during that period. In your recent email, you mentioned a "continued high-rate of returns." I have reviewed my account activity since your email on October 11, and the details are as follows: I placed 26 orders with a total value of £[redacted].24. Only one item was returned (Order #[redacted]-[redacted], dated November 7) at a value of £8.99, which took 2 months to receive a refund. Considering the above, the return rate in value since October 11 is less than 3% of the total value of all orders. I would appreciate an explanation of how this is considered a "high rate of returns." I am looking forward to your response on this matter. Best regards, C. Board

Hello, I recently purchased a 3D pen for my son (order: [redacted]-[redacted]). It was a Christmas gift, and we just started using it today. Unfortunately, I realized we missed the 30-day warranty period after it stopped working. The pen functioned well for 10-15 minutes before experiencing issues with the PLA filament flow. I attempted to request an exchange on your website but found it confusing. I simply want to exchange it for a new one, but I couldn't navigate the process smoothly. Now I'm unsure about how to return it and receive a replacement. I spent about an hour on your website trying to find a solution, so I would appreciate any assistance in simplifying this process. Thank you and Merry Christmas, Tine R.

Subject: Refund Request & Delivery Concern Dear Amazon, I placed an order with you on 20/12/[redacted] for a PS4 Game & Ecig coils, totaling £51.04 paid by debit card. Despite expecting delivery by 21/12/[redacted], the items have not arrived. After speaking with a customer service agent, conflicting information was provided regarding a refund and a resolution timeline. I've patiently waited for a solution, but timely delivery is crucial. I also request a refund for my Amazon Prime membership. The delay breaches the Consumer Rights Act [redacted], and I kindly request prompt action to resolve this matter. Sincerely, TW

I recently opened then promptly closed my Amazon Prime account on January 5, [redacted]. Despite receiving a cancellation confirmation email from Amazon on that date, I have been receiving emails indicating my membership is still active. I suspect phishing. I seek assistance from customer services to address this issue and request reimbursement for unauthorized membership payments made post-cancellation. I possess copies of all relevant emails as evidence of my cancellation. I am willing to provide them upon request. Contact me at 07[redacted]42 or [redacted]

My package was due by December 19th but has been rescheduled. I didn't request any special arrangements as claimed. I was home on two of the days they said they attempted delivery. I'm frustrated as this is a Christmas present for my grandchildren. I can't reach i-parcel and haven't received any calls or messages. The tracking ID is MAN1IE181793.

I have noticed a recurring charge of £7.99 per month from Amazon Prime on my credit card statement since January [redacted]. Despite not using or wanting the service, I must have unintentionally signed up for it while making Christmas purchases in December [redacted]. Only recently did I discover this charge when I received a Prime Video card. I kindly request a reimbursement of the total amount debited - £95.88 for the past year and to cancel any future deductions. My credit card is a Mastercard belonging to Ms. V Stilwell, ending in [redacted]. Please confirm how to proceed with the card sent or whether to dispose of it. Thank you. Vanessa Stilwell

Subject: Billing Discrepancy and Amazon Prime Charges I am writing regarding my recent order number [redacted]9-[redacted]. The total amount was supposed to be [redacted],14 euros, but I noticed that my credit card ending in ***[redacted] was charged [redacted],28 euros. I have only made this one order, and I am concerned about multiple charges, including fees for an Amazon Prime free trial which I cancelled within the trial period. Despite this, payments are still being taken from my credit card. I have been overcharged by 23,14 euros. I request an immediate credit for this amount and no further deductions without my consent. My account status indicates that I am no longer a Prime member. Could you please provide a detailed breakdown of the charges, as the amounts do not align with the goods received. Furthermore, there are two charges for Amazon Prime which should have been part of a free trial. Even excluding these, there is an overcharge. I trust that this issue will be resolved promptly. I anticipate your response at your earliest convenience. Sincerely, Lesley Garven Dauphinelaan 20 5627CP Eindhoven The Netherlands

While waiting outside the building for my delivery for orders # [redacted]-[redacted] & # [redacted]-[redacted], the van driver made me wait in the freezing cold without leaving the vehicle. After signaling for me to wait, he drove off, claiming I refused the delivery in the tracking system. I cancelled the order and placed a new one to be delivered to my home with a different driver. The driver's behavior seemed dishonest and misleading, as he appeared to be creating false 'failed delivery attempts' by stalling and driving off. I find this behavior unacceptable and disappointing.

I attempted to update my payment method for my recent order, but my bank had suspended the card due to hacking. Despite receiving a text from Amazon to update the payment, I encountered issues as the system showed no orders, even though I was viewing my jacket order (#[redacted]-[redacted]). This has been frustrating and time-consuming, and I refuse to incur costs calling customer service. I expect a resolution promptly, or I will cancel the order, request a refund to a chosen account with compensation, and cease future orders with Amazon due to poor Customer Service standards. Your urgent attention is appreciated.

Dear Glenn or Associate, In November, one of my Amazon parcels got lost in the post. The order numbers and your previous response are provided below. For the Stylus pens, the order was canceled, and I received a refund. I subsequently reordered the item separately, which is now resolved. Regarding the color ink cartridge, I believed it was replaced free of charge according to our previous conversation and confirmation email. However, on December 22, I received an email requesting the item's return or potential charges. The email is attached below. Please confirm in writing that this request for return and potential charges is an error and that I am not liable for the item. Thank you, H.W. Amazon Return Reminder Hello Miss Heather Wexham, This is a reminder to return the item below. Although we have processed your replacement order, we still require the original item to be returned. Please use the provided return label by Mon, 7 Jan to avoid any charges. If you have already returned the item, please ignore this message. Kind regards, Amazon Customer Service

On 24/12, I received this email from Amazon: Hello, An attempt was made to sign in to your Amazon account. If you were prompted for a verification code, please enter the following to complete your sign-in: [redacted] This code will expire in 10 minutes. If you did not attempt to sign in, please change your password immediately in your account settings on Amazon. Also, consider changing your password on other non-Amazon sites if you use the same one. Shortly after, I got this email: Thank you for visiting Amazon.co.uk! As per your request, we have changed the email address associated with your account. The old address was [redacted] The new address is [redacted] I did not request this change. Discovering these emails on the 27th, I called for assistance and was assured that someone from the accounts department would reach out within 24 hours. Now almost 48 hours later, I am still waiting to hear from them. I urgently need support to address this issue as it seems my account has been compromised.

I bought 2 All-New Amazon Fire TV boxes in [redacted] and [redacted]. The Fire TV boxes work better in my properties with an Ethernet connection compared to Firesticks. I've been trying to buy another one, but they're all "Currently unavailable. We don't know when or if this item will be back in stock." The same goes for refurbished ones. What's the next generation or alternative Amazon TV box available? I don't want a firestick or to use connectors, I simply need an Ethernet-enabled box for my setup.

In May [redacted], I signed up for a two-week free trial of Amazon Prime. Upon reviewing my bank statement yesterday, I discovered a charge of £79 in June for an Amazon Prime annual subscription that I did not authorize or utilize. I am requesting the immediate termination of this subscription and a refund of the £79 to be processed back into my bank account. I was not informed that the free trial would automatically turn into a paid subscription, and if I had known this beforehand, I would not have subscribed. As a loyal Amazon customer who has always had positive experiences, I am taken aback by the misuse of my banking information in this situation. I kindly ask for your prompt resolution of this matter. Thank you, Dianne H.

Hello, I bought this item on May 18th and have encountered several issues. In August, I contacted customer service regarding the laptop's charging problem with the original cable. Although the new cable you provided improved the situation, the laptop still charges very slowly taking all night, allowing only 2 to 3 hours of usage after a full charge. Additionally, the right hinge of the laptop is dysfunctional, preventing me from closing it properly. The screen becomes loose and tilts too far back. I sent an email regarding these issues to GBEST EU on December 21st, [redacted], but have not received a response yet. My Order ID is [redacted]-[redacted]. I am dissatisfied with the quality of the laptop and hope for a prompt resolution to these concerns. Regards, Karine Pellerin.