Someone used my amazon gift card online: ORDER PLACED** January *****ORDER NUMBER...

GetHuman-zitalang's customer service issue with Amazon.com (UK) from January 2019

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The issue in GetHuman-zitalang's own words
Someone used my amazon gift card online: ORDER PLACED** January *****ORDER NUMBER****-*******-********Delivery Address*andrey savin*yubileynaya street ****apt ***zheleznodorozhnyy, Russia *******Russian Federation**This is not me, I live in UK. Order was made on the *th January *.** am, when I was a sleep. I canceled order straight away in the morning before it was shipped , contacted seller and requested refund. *Seller message on **.**.****: *Hi K Z Lang,**I am very sorry this order has been shipped so I am unable to cancel.**We are sorry to hear your account has been hacked. We would advise you to inform Amazon and your card issuer directly. We will liaise with them directly in regards to any claim that is brought against us.**Kind regards,*Jason*Customer Services*Online Commerce Ltd**Please help refund my gift card, cancel this item, and investigate this matter.*Many thanks*Zita Lang

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Amazon.com (UK)

Customer service issue
Reported by GetHuman-zitalang
Jan 9th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 9153 others
0 customers following this

Timeline

GetHuman-zitalang started working on this issue
Jan 9th, 2019 7:48pm