Amazon UK Customer FAQ

To purchase a movie on Amazon Prime Video and watch it on your TV, open the Prime Video app on your smart TV or streaming device. Browse or search for the movie you want to buy. Once you find it, select the option to purchase or rent the movie. After the transaction is complete, you'll be able to access and watch the movie from your library on the Prime Video app. Make sure your TV is connected to the internet to stream the content.

Once an item has shipped, we are unable to cancel it. If you wish to refuse delivery, you can do so once it arrives. The item will then be returned to us, and you will receive a refund once the return is processed. Be sure to check the returns policy for more information on how this works.

Yes, you can order an Amazon UK gift card and have it sent to Australia. However, please note that Amazon.co.uk Gift Cards can only be redeemed on the Amazon.co.uk website and not on any other Amazon site. This means, the person receiving the gift card in Australia would need to shop on the Amazon UK site. Additionally, not all items may be shipped to Australia from the UK, so the recipient will need to check each item's delivery details.

To remove a hold from your Amazon UK account, it usually requires verifying some information. Amazon typically sends an email to the address associated with your account explaining why the account was put on hold and what steps you need to take to verify your information. Check your email for specific instructions from Amazon, including any required documents or information. Once you've completed these steps, Amazon should lift the hold on your account. If you haven't received an email, you may need to check your spam or junk folder as sometimes emails can end up there. Please remember, do not share sensitive account information with anyone who isn't directly affiliated with Amazon.

Amazon UK's return policy is based on the reason for the return. If the item was damaged, defective, or incorrect due to an Amazon error, you'll usually get a full refund and won't need to pay for return postage. However, if you're returning an item because it's not suitable or you've changed your mind, you may be responsible for the return costs. Amazon UK uses a prepaid system, so if there are charges for return postage, it will be deducted from your refund.