I am Robert Smith, I write as Robert leader, a Kindle author with ** books already publ...

GetHuman5735964's customer service issue with Amazon UK from February 2021

Help with my Amazon UK issue
The issue in GetHuman5735964's own words
I am Robert Smith, I write as Robert leader, a Kindle author with ** books already published by Kindle. I want to publish another book. I can only access my Kindle Page through my Amazon account and my Amazon account has been locked. A few months ago I had computer problems. I was using Windows * and the system was breaking down. Someone hi-jacked my facebook page and I think they must have also changed my Amazon password. My grandson has now installed Windows ** for me and re-established my security. However I now find that my Amazon account is locked. Can you help me Please to get it unlocked and set up with a new password. I want to publish another book with Kindle and I need my Amazon account to access my Kindle page.

GetHuman5735964 did not yet indicate what Amazon UK should do to make this right.

How GetHuman5735964 fixed the problem
My grandson used his Amazon account to contact Amazon through their chat service and explain my problem. Amazon eventually responded and restored my account. *Grandsons are invaluable when it comes to solving computer problems. I think they are born these days all ready wired up and programmed.
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Amazon UK

Customer service issue
Reported by GetHuman5735964
Feb 9th, 2021 - 2 years ago
Fixed
GetHuman5735964 shared how to fix
Seen by 17 customers so far
Similar issue to 6958 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Name on account

Timeline

GetHuman5735964 started working on this issue
Feb 9th, 2021 11:38am
GetHuman5735964 confirmed the issue is fixed. Hooray!
Feb 18th, 2021 10:29am

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