I live in France at the moment. My bank account is in he UK where I am a citizen. My...

GetHuman-wotbfest's customer service issue with Amazon UK from July 2019

Help with my Amazon UK issue
The issue in GetHuman-wotbfest's own words
I live in France at the moment. My bank account is in he UK where I am a citizen. My mobile number is in France. For two step Amazon authentification I can use my French mobile number (no problem) and want to us Google authenticator. But I am always asked for second tel number as if I have not entered the OT code from Google. My daughter is currently unreachable as travelling abroad so I really do not have another safe phone to get the second code. What do I do?

GetHuman-wotbfest did not yet indicate what Amazon UK should do to make this right.

How GetHuman-wotbfest fixed the problem
I could not get the Amazon two step authentification to accept the app. Finally I texted my sister in Italy and gave her number to Amazon and got the second authenticator that way. I wonder if the problem was that Amazon wanted to be sure I had a UK presence (like my bank) although living in France. My sister's phone number is UK. I just wish such restrictions were spelled out. After all hundreds of thousands of people are now didgital nomads.
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Amazon UK

Customer service issue
Reported by GetHuman-wotbfest
Jul 5th, 2019 - 2 years ago
GetHuman-wotbfest shared how to fix
Seen by 6 customers so far
Similar issue to 20290 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Name on account


GetHuman-wotbfest started working on this issue
Jul 5th, 2019 4:51pm
GetHuman-wotbfest confirmed the issue is fixed. Hooray!
Jul 8th, 2019 6:22pm