Amazon UK Customer Service Issues

Subject: Refund Request for Order [redacted]-[redacted] Dear Amazon Customer Service, I wanted to inform you that I have received two parcels of MagMind Capsules today. The parcels have a stamp that reads "customer office Investigations." As I suspected and previously mentioned in my complaint, this issue was caused by the seller, healthmonthly-uk, who shipped the items not from the UK within the EU, but from their US facility. I reported this delay on the Amazon website, which led to these customer office problems. I am uncertain what to do next with the product. If I need to return it to the seller, I would require free postal vouchers. Please advise on the procedure to follow. This order has been nothing but trouble for me due to the seller's poor delivery and inaccurate merchandising. Best regards, J.K. Sent from Mail for Windows 10

Subject: Refund Request for Order [redacted]-[redacted] Dear Customer Service, I am writing to inform you that today I received two parcels of MagMind Capsules with a stamp indicating they were handled by the customer office investigations. As previously mentioned in my complaint, the delay in shipping from the US facility of the seller, Healthmonthly UK, instead of within the EU, has caused these issues. I would like guidance on how to proceed with the product. Should I return it to the seller, I will require free postage vouchers. Kindly advise on the next steps. This order has caused inconvenience due to the seller's poor delivery and incorrect marketing. I appreciate your attention to this matter and look forward to your response. Sincerely, J.K. Sent from Mail for Windows 10.

I purchased a washing machine on Amazon expecting it to arrive on August 10th. Today is the 22nd, and the washing machine has not been delivered. I have been trying to reach out to the seller for over a week but have not received any response. Royal Mail informed me that the tracking number provided is not valid for a washing machine as they do not handle items over 2kg, while the washing machine I ordered weighs 61kg. I have been without a washing machine for a month now, and the cost of using public laundry services has been significant. It seems like I may have lost nearly £[redacted] on this purchase. Feeling frustrated and disappointed, I am seeking a refund and clarification on what has transpired with this washing machine order.

Regarding my order of a staple gun placed on 23.08.18 for express delivery, I contacted the chat support on Thursday evening after noticing the order had not arrived. I was informed that my order was declined because I had a new debit card with a different number. I provided the new card details to the helpful chat representative, who mentioned that the order might be delayed by 48 hours. Checking the tracking today, it seems that the staple gun hasn't left the factory yet. Since I paid for immediate delivery and updated my card details promptly, I am concerned about the status of my delivery and would appreciate an update on the expected arrival time.

Subject: Issue with Staple Gun Order Delivery I placed an order for a staple gun on **.**.** and chose Express delivery. After contacting customer service via chat on Thursday evening, I was informed that my order was not delivered due to my recent replacement debit card with a new number. I was unaware that a card replacement would impact my order. Thankfully, the chat representative was very helpful, and I provided my updated card details. However, upon checking the tracking information today, it seems that the staple gun has not even left the factory yet, let alone being out for delivery. Given the urgent need for this item and my prompt update of payment details, I am concerned about the delay. I would appreciate knowing when I can expect the delivery to occur. Thank you for your assistance.

Subject: Poor Customer Service Experience with Amazon Order I am writing to address an issue with an Amazon order for a SHARP television (order reference [redacted]-[redacted]) purchased by my mum. She encountered difficulties when attempting to return the faulty TV due to conflicting instructions from Amazon's customer service team. Despite being advised to include an order note and return the item to a specified address, the courier refused to collect the parcel without a barcode. After contacting the helpline, different representatives provided conflicting advice, with one suggesting writing the return address on the box and another stating she needed a printer, which she didn't have access to. This ordeal has caused significant stress to my mum, a vulnerable adult with mobility issues, who felt mistreated by the staff's dismissive attitude towards her challenges. I am deeply disappointed by the lack of empathy and professionalism displayed. I am requesting Amazon to facilitate the return process by providing the necessary labels and barcodes. Furthermore, I seek a full refund for the TV, apologies from the staff involved, compensation for the distress caused, and assurance of improved customer service training for the employees to prevent future incidents. I anticipate a timely resolution to this matter and would appreciate communication through this email. Sincerely, Stacey B. Email: [redacted] Address: Flat 23, Colchester Court Melrose Avenue, CF23 9AU

I recently purchased resistance bands from your website and noticed the delivery address had an incorrect postcode. The correct postcode is PL4 0EP. As I understand, I can't update the delivery details after placing the order. When tracking the package, it seemed the courier was near my building but still unable to deliver. I paid for 1-day shipping and it's been over 3 days now. I'm unsure if the delay is due to the postcode error or another issue. Any assistance would be welcomed.

Hello, I reached out to you via chat on August 24th regarding an issue with a product I purchased. Despite messaging the seller multiple times on the Amazon.uk website, I did not receive any response. During the chat with Manashree from Amazon, I explained the situation, and she promptly offered assistance. After confirming my details, Manashree recommended returning the item for a full refund. She provided instructions for the return process, and I opted for a refund to my original payment method. A return label was emailed to me, and once the carrier team scanned the item, the refund process would begin. I expressed gratitude for the help and suggested that Amazon look into the seller's lack of response to customer claims. Manashree assured me that the refund was arranged and emphasized Amazon's commitment to its customers. Thank you.

I signed up for the Prime free trial but missed the cancellation deadline and got charged on my credit card. Now, I can’t cancel as my account says I'm not a Prime member. I removed my credit card to avoid future charges, but I keep getting emails about a declined payment. Customer service bounced back my email, claiming it was incorrect. Can you confirm my Prime membership status and explain why I'm still asked for payment details? Cancelling should not be this challenging.

I am having trouble accessing my Amazon account that I recently created to purchase computer parts with my GCSE reward money. After being unexpectedly logged out, I tried to log back in only to find my password was not accepted. Despite numerous password resets using email codes and mobile authentication, I still could not access my account. After some investigation, my suspicion is that my account has been suspended. I am uncertain of the reason for this suspension and am eager to regain access as I rely on monitoring my orders constantly, especially since this is a significant purchase for me. I appreciate any assistance you can provide. Thank you. -Anguishjumps

I placed an order on Monday, 3 September [redacted] with Amazon. I received an email on 05/09/18 stating that my order was split for faster delivery, which I find frustrating as I expected the entire order to arrive on 6th September. I am now uncertain if the full order will arrive by Saturday. If Amazon cannot meet the promised delivery date, I will cancel the order and seek compensation for any additional costs incurred from ordering from a different supplier. I need Amazon to respond promptly to ensure the delivery is on time as originally promised.

I recently received three packages between mid-August and 5 September with items I did not order inside. I am concerned about being charged for them and would like to return them without any costs incurred. The items seem to be connecting pieces, possibly for iPhones or cameras, but I haven't opened the packaging. The details from the Amazon cardboard packaging are as follows: 1. XIIVIO - ref QA3[redacted] 6 GB 2. Anapole ref Q[redacted]3 3. Type-C ref QA 9[redacted] 7 GB They were addressed to Schiemann, 10 Aquarius, Eel Pie Island, Twickenham, Middx TW1 3EA. It's odd that only the surname was on the label, but other Schiemanns at this address did not order these items. I am seeking your advice on how to proceed.

I am not very tech-savvy and relied on a friend to set up a FBA seller account on Amazon. I received an order, but the item was out of stock and not sold. I was surprised to discover that Amazon has been charging me £30 monthly without my knowledge for over a year. I'd like to temporarily suspend my account or close it, if necessary, and request a refund for the unauthorized charges. Even though this amount may be insignificant to Amazon, it's a considerable loss for me. I hope for a positive resolution. Thank you. - Esther Rosalind J.

I recently purchased a navy blue t-shirt with the order number [redacted][redacted]8. Despite the package indicating it was for 12 to 18 months, the shirt inside was labeled differently and turned out to be too big. After contacting Amazon's chat support, a refund was initially agreed upon but later processed without my final consent. Despite my request to hold the refund until confirmation from the recipient, it was issued prematurely. Following up with another chat representative, I was informed the refund was already processed, contrary to my wishes. The second representative apologized for the error. I requested an email confirmation of the refund, but instead received a returns form. I am seeking a refund and hoping for an expedited resolution to this issue.

Hello, I recently received the Welling putting mat I ordered, but instead of the STANDARD version I requested, I was sent the PROFESSIONAL version, which is too fast for training purposes. I am looking to exchange it for the STANDARD version. The packaging had a paper envelope labeled "PRO," but there was no clear indication on your website about different product versions. WellPutt mentions a 25% speed difference between the versions, which is significant. I've initiated the return process but haven't shipped the item back yet. I would like confirmation from you that a replacement in the STANDARD version is available before proceeding. Thank you.

I am disappointed with the delivery service for my parcel. I have a Prime subscription and expect timely deliveries. Despite my efforts to assist the driver in finding my address, the delivery was rescheduled for three days later, causing me to miss receiving an important package for a child's birthday. I believe a simple communication with the driver could have resolved this issue promptly. The customer service representative lacked awareness of the delivery process and inconvenienced me further by not understanding the situation. I find it unacceptable to wait an additional four days for a next-day delivery. I have received deliveries successfully in the past, so this situation was particularly frustrating. I would like the company to address this matter and improve the training of its staff to provide better service to customers.

Hello, I have a question regarding the shipping costs of a product, specifically the Pavo Wiremaster weighing about 5kg. Currently, at checkout for shipping to Norway, only the Priority Express option is available at £40. Given the standard post information for Norway of £3.49 per delivery plus £3.49 per kg, the estimated postage should be around £22-25. I am not in urgent need of the item and am looking for a more affordable standard postage option within 5-10 days rather than the costly 1-2 day Priority Express. Thank you, David.

Hello, I recently purchased two Shimmer and Shine dolls for my daughter's birthday, which is today. Unfortunately, Shine is not working properly while Shimmer is functioning as expected. Shine does not perform her dance or songs, which is very disappointing for my daughter, especially when trying to make a wish with the necklace feature. Additionally, I am having trouble logging into my Amazon account to seek further assistance. Despite providing order details and photos, my account information cannot be located. I would appreciate a prompt resolution by either receiving a refund for the defective Shine doll or a replacement that functions correctly. Thank you for your attention to this matter. - Adam Hartwell

Subject: Unordered Item Investigation Required Hello, I regret to inform you that another unordered item, two pairs of headphones referenced by Q[redacted]3, have been delivered to me. This is concerning as I did not request these items. I suspect this may be a case of fraud or "brushing." Could you please investigate this matter further? Many thanks, David Howard

I purchased a laptop from China and reside in the UK. Unaware of the customs charge, I am now seeking a refund as the laptop is no longer required since I bought another one. I have repeatedly asked the seller for a refund with no success. I also contacted Amazon, but no action has been taken. I provided Amazon with the following details and have received an email confirming my request for a refund: Order number: [redacted]-[redacted] Item: HoMei 15.6 Full HD Gaming Laptop, Dedicated Graphics Nvidia GeForce MX [redacted] 2GB GDDR5, Dual-Core Intel Pentium Gold G4560, 3.5GHz, 12GB DDR4 RAM, 1TB ,HoMei [redacted] DPI 4 Button USB LED Light Optical Wired Gaming Mouse Mice for Pro Gamer Macbook All Laptop, Black The email requested the seller to stop the delivery and issue a full refund soon. I am eager to get my money back, so what should be my next step? Thank you for your help.