Amazon UK Customer Service Issues

Hello, My Amazon UK email address is: [redacted] M M import and export company LLC Michel Atta My Amazon account was functioning well until Amazon requested verification. I provided my ID, and then they asked for a bank statement. I submitted my Payonner online account, which was rejected. Subsequently, I created a bank statement from a professional designer and re-submitted it. However, after 10 days, when I tried logging in, I encountered issues with my username and password. I attempted to reset it, but even after following the steps in the email, I faced the same problem (Password incorrect). I tried reaching out to the verification department via email, but I have not received any response. It has been over 25 days now, and I am still waiting for a resolution. I appreciate any assistance in resolving this matter. Regards, Michel Atta Eid Saiyed [redacted] Lakeland Park Drive, Norcross, GA30091

I reside in Australia and recently observed a direct debit around 8 pounds ($14.62) from my bank account for Amazon Prime Time UK TV under reference number [redacted]9. I did not authorize this transaction nor have I engaged in any communication permitting such deductions. As a resident of Australia, British television services are not applicable to me. Presumably, my account details are retained from past purchases made for my UK family members. While I have previously been satisfied with your services, I kindly request a refund of this amount and ask to refrain from any future unauthorized debits. This incident has been disheartening, given the lack of notification. Respectfully, C. Bryant

I have obtained the chat transcript you requested regarding being charged multiple times for your book order. Your concern has been addressed by a customer service representative from Amazon. They have forwarded your issue to Amazon.co.uk for resolution. You will receive a response from them within 24 hours. If you have any further questions or need assistance, feel free to reach out. Thank you for using Amazon.com.

Hello, I placed an order yesterday for several items. The invoice showed a delivery cost of 48 pounds, which seemed reasonable for about 10 items. However, I just received the shipping confirmation for one of the items, a 2-pound ruler, and it has 24 pounds in shipping charges. It would have been helpful to have a warning about high shipping costs relative to the purchase price on the order site, especially for smaller items. Even though I used a voucher for the total order, the individual shipping cost was not clear. It's confusing and misleading, causing a waste of money. I wouldn't have purchased a 2-pound item with 24 pounds in shipping fees if this had been more transparent. It would be beneficial for the system to alert users about such discrepancies, especially with larger orders, to avoid this issue in the future.

On 16/05/[redacted], I ordered an electric toothbrush with order no [redacted]-[redacted]. Instead of the correct item, the wrong one was delivered. After speaking with Amazon, they mentioned they would send a replacement and told me not to return the initial one, so I gave it to my wife. The replacement arrived the next day, and I've been using it since. Surprisingly, another electric toothbrush was delivered the day after. I contacted Amazon again, and they confirmed I didn't need to return it or be charged. Screenshot evidence was taken. Since we didn't need it, we donated the extra toothbrush to a charity shop. However, I recently received an email warning that if the item isn't returned, my card will be charged. Can someone help me sort out this issue, please?

I need assistance canceling my "non-existent Amazon Prime membership" as I continue to be charged despite the message stating "You are not an Amazon Prime member." Thank you, J.P. Here are some details: Amazon EU SARL, UK Branch 1 Principal Place Worship Street London EC2A 2FA United Kingdom Receipt: Receipt number: 0F5CQAC3Z8ZCSF3ZP5C0 Billing date: 7 May [redacted] Billed to: J.H. Pika Ulrichstrasse 22 Zürich, [redacted] Switzerland Method of Payment: MasterCard ***-[redacted] This is not a VAT invoice Item: Amount: Prime Membership Fee £7.99 Amazon EU Sarl UK branch is issuing this receipt as a collecting agent of Amazon Media EU Sarl and Amazon Video Limited, in compliance with regulations Art 9A of Council Regulation n.[redacted]/[redacted] of 15 March [redacted] & Article 28 of Directive [redacted]/[redacted]/EC, who are the Seller of records of Prime on amazon.co.uk.

I had an account on your platform, and goods were ordered and sent to an address in London without my authorization. My bank account was charged approximately [redacted] pounds. I contacted my bank and Amazon, who confirmed the items were sent to London due to a similar bank card issue. I reported this to the fraud agency, changed my bank card, and have been in touch with Amazon through multiple emails and calls. Despite being assured of a reimbursement since December, I have not received any refund. I keep receiving emails acknowledging my complaint, but the issue remains unresolved. When can I expect this matter to be resolved as promised in the emails I receive within 6 hours?

I purchased a tablet that didn't meet my expectations. I contacted the seller through Amazon, but they requested to communicate via private email. I declined, and they initially offered a refund without returning the defective product. Later, they claimed Amazon blocked my account and couldn't issue a refund. They then asked for my PayPal details, which I provided, but they keep requesting more information. Ultimately, they insisted on me sending back the tablet, which I find inconvenient as it's unusable. I seek a straightforward resolution to get my money back without dealing with return hassles. My order number is # [redacted]-[redacted].

On June 12th, I placed an order for a brown bikini to be delivered by June 26th. I then placed another order on June 21st, expecting it no later than July 6th. These are my order numbers: [redacted] and [redacted]. Unfortunately, the first bikini is now delayed until June 29th, with no arrival by July 4th. I was counting on these for my upcoming vacation and am disappointed by the delay. I hope for a prompt response on how this will be resolved. I expect the items to be compensated for, either with a heavy discount or free of charge due to the inconvenience. Amazon's reputation is why I chose to shop here, so I am taken aback by this experience. Depending on the outcome, I may reconsider shopping here again or recommending it to others. I look forward to hearing from you soon. Thank you. Gitte

I have contacted you previously and spent numerous hours trying to resolve the issue. I have a black printed returns label for the Actifry Cooker, but the label for the Actifry book plus another one prints off faded and unclear. I am seeking assistance on obtaining a black printed label for these returns as I expected the process to be straightforward. The tracking number for my return is [redacted][redacted]. I go by the name Mrs. Dorothy Cook, and my order number is [redacted]-[redacted]. My printer cartridges are in good condition, and I need a clear black label for the return package. For me to send this package back tomorrow, I need a legible label. I appreciate your prompt help with this matter.

I encountered a situation where my two orders were marked as delivered and left on a balcony, which I do not have access to. Despite highlighting this issue and requesting further investigation by checking the delivery location and any potential photos, the company opted to issue a refund instead of addressing my concerns directly. This is problematic for me, especially since one of the orders contained discounted Sennheiser headphones that are now more expensive. I am disappointed as I will not be able to purchase them again at the reduced price. I believe Amazon's internal team should have more detailed delivery information available beyond the driver's notes. I am hopeful for a resolution where the actual items I ordered are delivered rather than just receiving a refund, which does not solve the root of the problem that was not of my making.

I am writing about my recent Amazon order number [redacted]-[redacted] scheduled for delivery by the 19th of this week by Suer. Last Thursday, I received a call from them asking me to meet them at a location 40 minutes away from my address, different from the one on the package. I corrected the address, they said they would arrive in an hour, but it's been almost a week with no communication. I was contacted again today by the Suer driver requesting the same inconvenient meeting spot. Despite texting in Spanish last Thursday that I couldn't drive to that location, he assured me the package would come, yet it still hasn't. I am extremely disappointed with this service.

I placed an order for a BroadLink RM Pro on November 23, [redacted]. The issue I'm facing is that after returning from a few days away, my RM Pro 2 seems to be unresponsive. It appears to be completely dead as there are no blue lights, even after holding the reset button for over 20 seconds. I have attempted various troubleshooting steps like leaving it unplugged for an hour, rescanning for the BroadLinkProv Wi-Fi, uninstalling and reinstalling apps, and trying different USB cables and chargers, all to no avail. The device is less than 9 months old and was purchased from Amazon. I am wondering if the device is still eligible for replacement or repair. Any assistance in resolving this issue would be greatly appreciated. Thank you.

Dear Customer Support, I am reaching out regarding an order (Order # [redacted]-[redacted]) I placed for a laptop worth £[redacted], which has not been delivered even though it was purchased 2 months ago. I expressed my concerns before the purchase, as I noticed a significant price difference between Amazon and eBay. After being assured of the authenticity of Amazon sellers and coverage under the A-Z guarantee, I decided to make the purchase. However, the seller claimed there was an issue with my address, despite it being correct, and the laptop never arrived, even after the seller promised to resend it. Following multiple attempts to resolve the issue, including phone calls, emails, and a live chat, I have yet to receive a refund. Despite assurances from your representatives in India, the lack of progress has left me frustrated and financially strained. My bank has advised me to escalate this matter to you, as I am currently incurring overdraft fees and still without the laptop I urgently needed for a project. I hope this message conveys the urgency and seriousness of the situation and prompts a prompt resolution. Thank you for your assistance. Juraj D.

Hello, I'm Katie Dodson. I placed an order for 2 yellow chicken nugget dipper trays over 4 weeks ago for my son's 1st birthday. The delivery was attempted around the 1st week of July, but I missed it. I contacted Royal Mail for redelivery on the 7th, 10th, 13th, and 23rd of July, but the items were not received. I've been instructed by Royal Mail to reach out to you as they suspect the items might have been returned. I'm disappointed as it has been over 4 weeks since I placed the order, and my son's birthday has already passed. I've made several costly calls to Royal Mail and attempted to contact Amazon with no success. My Royal Mail reference number is [redacted]. I'm seeking an explanation from either Royal Mail or Amazon and would appreciate some form of compensation, such as vouchers, for the inconvenience caused. I feel frustrated with the situation of missing chicken nugget dipper trays. Katie

A few weeks ago, I noticed that £79 was withdrawn from my account by Amazon for Prime membership. My husband also has a Prime membership, and we live together. I realized I had been added to his account some time ago. Upon checking my bank statements, I noticed a similar charge of £79 from the previous year. I contacted a helpline and spoke to someone named Rachael who refused to provide her last name. She assured me that they would refund £79, which I agreed to, despite feeling hesitant. It has been two weeks, and I am concerned that the refund has not been processed. My husband and I have separate Amazon accounts, but I am on his Prime membership. Could you please assist me in resolving this matter?

Hello, I am reaching out on behalf of my parents who are experiencing difficulties signing into their account. The email they utilized to create their account is '[redacted]'. Unfortunately, when attempting to log in, it indicates that no email is associated with the account. Additionally, after contacting customer service, we were informed that there is no account linked to that email. Presently, we have an Amazon Fire TV Stick with an active subscription for HayU through a 7-day free trial. However, we are unable to access the account to cancel the subscription. Consequently, there is a concern of being charged £7.99 monthly for a service that may not be utilized. Despite attempting various methods, we have not been able to identify the email linked to our Amazon account and Fire TV Stick. Is there a method available to verify the account's identity to regain access or to determine the email associated with our Amazon account?

Order Number [redacted] My name is G. K. Hall, and my email is [redacted]. I have been a loyal Amazon customer for many years. I recently placed an order for a Bosch hedge trimmer along with two additional items. Despite being careful not to join Amazon Prime, I was mistakenly enrolled. The hedge trimmer was scheduled for delivery today, but I discovered it has been rescheduled for August 12th-15th. This delay, coupled with issues in the delivery process by DPD, has left me frustrated. I urge Amazon to address the delivery problems promptly and provide a clear delivery timeframe. If this is not feasible, I request a full refund for the order and the cancellation of the inadvertent Amazon Prime membership. I expect a refund for any charges related to Prime and assurance that this issue will not recur. Thank you, G. K. Hall

Hello, I've noticed a recurring charge on my monthly credit card statement from Amazon for £7.99 GBP under the description Amazon Prime. I have never signed up for Amazon Prime nor used the service intentionally. The most recent charge was on August 3, [redacted]. I did not authorize this transaction and have not used that card recently. I found the 'end Prime membership' section on Amazon.co.uk, but I am unsure how many months I have been billed for this unwanted service. Is it feasible to obtain a refund for the August charge? Thank you, P.W.

I have made a purchase, yet I have not received the item. Contacting Amazon has been difficult. Please refund the payment to my account within 5 business days. Thank you. Warm regards, Donald D. Recipient of Amazon Prime Free Trial, you can now enjoy benefits such as free Prime Delivery, Prime Video, Prime Music, Prime Photos, and Prime Reading. A confirmation email will be sent to you shortly. Scheduled delivery for PestBye Advanced Whole House Mouse Repellent is Aug. 11, [redacted], between 7:00 - 22:00. The order total is £20.00.