When i made our reservation yesterday, and we paid in the end, we still did not have to...

GetHuman-tomvanne's customer service issue with Alitalia from June 2018

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The issue in GetHuman-tomvanne's own words
When i made our reservation yesterday, and we paid in the end, we still did not have to fill in our passportnumbers. Is this correct and when will we receive our tickets?
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Alitalia

Customer service issue
Reported by GetHuman-tomvanne
Jun 30th, 2018 - a yr ago
I have an issue with Alitalia too
Not resolved
Seen by 6 customers so far
Similar issue to 46 others
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Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-tomvanne started working on this issue
Jun 30th, 2018 2:58pm