How Do I Request Special Assistance or Wheelchair Assistance from Alitalia?
If you're a wheelchair user or have a disability and require special assistance, Alitalia can help. Request special assistance, including wheelchair assistance, at the time of booking or by contacting Alitalia up to 48 hours before you fly.
Traveling with a disability can be challenging. The good news is that if you're flying with Alitalia, you can request special assistance, including wheelchair assistance, when needed. Here's how to request assistance.
Requesting Assistance From Alitalia
You can request special assistance from Alitalia if you are in a wheelchair or have a medical condition that may make traveling difficult. It's recommended that you make a request for special assistance or wheelchair assistance through Reservations when you book your ticket.
When requesting special assistance, provide as much information as possible. This allows representatives at Alitalia to help you with your travel plans and give you the correct type of assistance. For some special requests, you may need to provide a medical certificate, or you may also be asked to complete a medical information form.
If you haven't asked for assistance at the time of booking, you can still do so up to 48 hours before you fly. The best way to request assistance is to phone an Alitalia representative to discuss your specific needs.
Wheelchair Assistance
If you are a wheelchair user, let Alitalia know when booking your flight. You need to inform the airline if you are traveling with an electric or manual wheelchair.
Alitalia offers free transportation of wheelchairs and mobility aids, including medical devices. These items are kept safe in dedicated passenger cabin storage. Medical equipment can be stored in priority areas in the overhead compartments if necessary.
Contact Alitalia's Customer Service Team
If you have any questions regarding the assistance you need, contact the Alitalia customer service team before you travel. A representative will be happy to answer any questions. You can contact Alitalia's customer service team either by phone, email, or live chat via the company's website.
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