ITA Airways Customer FAQ

Le regole sui bagagli possono variare a seconda del tipo di biglietto e del volo. Se nel tuo caso non risulta il diritto a un bagaglio da 23 kg, può essere dovuto a condizioni specifiche del tuo biglietto. Ti consigliamo di controllare i dettagli della tua prenotazione o di fare riferimento alle informazioni sul bagaglio disponibili sul nostro sito.

To obtain reimbursement for your cancelled tickets, you need to submit a request through the appropriate process laid out by ITA Airways. This typically involves providing your booking details and any relevant documents. Ensure you check the specific guidelines for refunds related to cancellations, as they may vary based on the ticket type and reason for cancellation. Please refer to the policies regarding cancellations and refunds for more detailed instructions.

If you have an 11-hour layover and are changing airports, your baggage may not be checked to your final destination. Typically, during long layovers or airport changes, you may need to collect your baggage and check it in again. It's best to verify your specific itinerary with the airline or check your baggage policy for detailed information.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

ITA Airways takes great care to ensure the safety and comfort of all its passengers, including unaccompanied minors. This service offers support from departure to arrival, with our dedicated cabin crew taking care of the minor throughout the flight. However, please note this service is typically available for children aged 5-14 years. As your daughter is 17, she is considered an adult in regards of air travel. While she doesn't qualify for unaccompanied minor service, we do recommend informing the airline about the situation while booking her ticket so we can provide the necessary assistance she might need during her journey.