The question we are asked most often is about how to talk to ITA Airways customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about ITA Airways customer service, get an answer now.
Online check-in is not required for JFK-FCO flights with ITA Airways, but it is highly recommended to expedite your travel experience. Check-in can also be completed at the airport.
Asked Nov 22, 2025 11:11 AM
Perche sul vostro sito c’é scritto che chi é in economy ha diritto ad un bagaglio di 23 kg incluso e invece a me non risulta? eppure quando ho prenotato c’era.
Le regole sui bagagli possono variare a seconda del tipo di biglietto e del volo. Se nel tuo caso non risulta il diritto a un bagaglio da 23 kg, può essere dovuto a condizioni specifiche del tuo biglietto. Ti consigliamo di controllare i dettagli della tua prenotazione o di fare riferimento alle informazioni sul bagaglio disponibili sul nostro sito.
Asked Nov 2, 2025 5:29 PM
how do i get reimbursement for my cancelled tickets
To obtain reimbursement for your cancelled tickets, you need to submit a request through the appropriate process laid out by ITA Airways. This typically involves providing your booking details and any relevant documents. Ensure you check the specific guidelines for refunds related to cancellations, as they may vary based on the ticket type and reason for cancellation. Please refer to the policies regarding cancellations and refunds for more detailed instructions.
Asked Sep 1, 2025 4:01 PM
Will my bage be checked to my final destination even if I have a 11 hour layover and airport change?
If you have an 11-hour layover and are changing airports, your baggage may not be checked to your final destination. Typically, during long layovers or airport changes, you may need to collect your baggage and check it in again. It's best to verify your specific itinerary with the airline or check your baggage policy for detailed information.
Asked Sep 14, 2024 2:10 PM
Valid email address and phone number for customer service
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 8, 2024 12:37 AM
Help me with my ITA Airways customer service issue
We look to the ITA Airways issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.