Dear Ms.*Mr.**I bought an item in AliExpress with the order number (**************), th...

GetHuman1775777's customer service issue with Aliexpress Service from December 2018

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The issue in GetHuman1775777's own words
Dear Ms.*Mr.**I bought an item in AliExpress with the order number (**************), the shop name (FRALU Official Store), the receiver address (Budapest, Hungary). I checked the tracking number (RY*********CN), the logistics company (China Post Registered Air Mail), shipment time (****-**-**). Data Provided by CAINIAO showed that the package came to arrive at destination country at ****-**-** **:**:**. Although I came to get it several times in my local post office in Hungary, they could not find the package. Therefore they gave me a document about finding it around * month. If they have any information about it, they should tell me. After one month, they told me the package was lost in the handling of the Hungarian Post. I contacted the sender to complain but they told me: "If the parcel is lost, I will not get in touch with the local post office. Please ask the local post office for a solution". My local post office said that the sender had to make a complaint at Chinese Post (please find my attached). In my opinion, the sender has all documents and receipts about this shipping but the receiver doesn't have. And shops do that better than customers. They should complain to your post office to know where your package is now. It's better. *Could you help me to solve this problem? I want recive this item more than re-buy a new one. **Thank you so much!**Best regards,**M. Tuan

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Aliexpress Service

Customer service issue
Reported by GetHuman1775777
Dec 17th, 2018 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 9629 others
0 customers following this

Timeline

GetHuman1775777 started working on this issue
Dec 17th, 2018 1:45pm